Felice Grob
Rockwall,TX
Summary
Dynamic beauty professional with extensive experience as a Beauty Salon Owner and Beauty Stylist at Nordstrom. Expert in makeup application and client relationship building, I have successfully enhanced client satisfaction through personalized consultations and innovative service offerings, resulting in a loyal customer base and increased sales. Passionate about beauty trends and exceptional service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Beauty Salon Owner
Self Employed Services
10.2011 - 2019
- Developed and implemented innovative service offerings to enhance client satisfaction.
- Managed daily operations, ensuring efficient scheduling and staffing of beauty services.
- Trained and mentored new staff on best practices in customer service and product application.
- Oversaw inventory management, optimizing supply levels to reduce costs while meeting demand.
- Established marketing strategies to attract new clients and retain existing customer base.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Prepared billings and estimates for customers.
- Maintained posting of MSDS sheets in workplace.
Beauty Stylist
Nordstrom
12.2021 - 02.2023
- Provided personalized beauty consultations to enhance client satisfaction and loyalty.
- Developed customized makeup applications for diverse client needs and occasions.
- Implemented best practices for skincare routines, improving overall customer experience.
- Collaborated with sales team to optimize inventory management and product displays.
- Conducted workshops to educate clients on current beauty trends and products.
- Cultivated strong client relationships through follow-ups and tailored recommendations.
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
Beauty Advisor
Ulta
03.2023 - 12.2024
- Built strong customer relationships through personalized service and product recommendations.
- Executed visual merchandising standards to create an engaging shopping experience.
- Collaborated with team members to enhance store operations and improve sales performance.
- Assisted customers in selecting high-quality luxury products that aligned with their preferences.
- Kept up-to-date with beauty trends and luxury brands to provide tailored client recommendations.
- Monitored inventory levels and organized stockroom for optimal product accessibility.
- Assisted customers in selecting beauty products tailored to individual needs.
- Provided product demonstrations to enhance customer understanding and engagement.
- Educated clients on skincare routines and makeup application techniques.
Freelancer Makeup Artist
Self Employed Services
10.2011 - Current
- Provided customized makeup applications for diverse clientele, enhancing individual features and preferences.
- Collaborated with photographers and stylists to achieve desired looks for various photo shoots and events.
- Developed strong relationships with clients, ensuring repeat business through exceptional service and personalized consultations.
- Trained junior makeup artists on techniques, tools, and client engagement strategies to elevate service quality.
- Coordinated with photographers and stylists to achieve desired looks for editorial shoots, ensuring cohesive and striking visual outcomes.
- Provided makeup services for weddings, enhancing bridal party's appearance and contributing to event's success.
- Enhanced visibility of makeup services through effective social media marketing, attracting wider audience.
Hotel Front Desk Clerk
IHG Hotels & Resorts
01.2004 - 01.2008
- Managed guest check-in and check-out processes, ensuring smooth operations and high satisfaction.
- Resolved guest inquiries and complaints promptly, enhancing overall customer experience.
- Coordinated room assignments and maintained accurate records in property management systems.
- Trained new front desk staff on procedures and best practices to ensure service consistency.
- Implemented efficient cash handling procedures, minimizing discrepancies during daily audits.
- Collaborated with housekeeping to maintain room availability and cleanliness standards for guests.
Fashion Retail Assistant
Saks Fifth Avenue
09.1996 - 11.2001
- Provided exceptional customer service, enhancing client shopping experiences and building lasting relationships.
- Assisted in visual merchandising efforts, ensuring displays aligned with brand standards and seasonal promotions.
- Managed inventory control processes, maintaining accurate stock levels and facilitating timely restocking of merchandise.
Education
Expert Makeup Artist - Film And Video Production
Hollywood Makeup School
Los Angeles, CAAssociate of Science - Business Administration And Management
Collin County Community College
Plano, TX07.2006
High School Diploma - English Literature
Agua Fria
Goodyear, AZ06.1994
Skills
- Client relationship building
- Creative makeup application
- Social media content
- Bridal makeup application
- Sales and upselling
- Long-lasting makeup application
- Wedding makeup specialization
- Clear communication
- Client consultation
- High-definition makeup
- Age-appropriate makeup
- Product knowledge
- Detail-orientated
- Makeup trend awareness
- Multicultural makeup techniques
- Photography makeup
- Relationship building
- Eyebrow shaping
- Corrective makeup
- Professional networking
- Special effects makeup
- Advanced contouring techniques
- Fashion show makeup
- Theatrical makeup
- Makeovers
- Film and television makeup
- Social media promotion
- Cosmetics selection assistance
- Skin-tone management
- Sales strategy
- Sanitation practices
- Editorial makeup
- Product promotionn
- Endurance
- Expert color matching
- Service promotion
- Portfolio development
- Strong Team leader
- Customer service
- Problem-solving
- Attention to detail
- Visual merchandising
- Presentations and demonstrations
- Customer consulting
- Face analysis
- Discoloration cover-up
- Brand building and awareness
- Extreme makeup design
- Color composition
- Foundation application
- Face sculpting
- Natural beauty enhancement
- Fashion editorial shoots
- Makeup contouring
- Theatrical looks
- Makeup removal
- Product recommendation
- Editorial looks
- Special occasion makeup application
- Beauty transformations
- Social skills
- Beauty treatment recommendation
- Schedule management
- Appointment scheduling
- Customer consultation
- Relationship building and management
- Creativity and originality
- Product sales
- Networking expertise
- Workspace organization
- Decision-making
- Outstanding client retention
- Facials and makeup applications
- Business management
- Trend monitoring
- Fashion trends
Certification
Certified Advanced Neurotoxin injector
Certified Expert-level Makeup Artist
Certified Bloodborne Pathogen safety
Timeline
Beauty Advisor
Ulta
03.2023 - 12.2024
Beauty Stylist
Nordstrom
12.2021 - 02.2023
Beauty Salon Owner
Self Employed Services
10.2011 - 2019
Freelancer Makeup Artist
Self Employed Services
10.2011 - Current
Hotel Front Desk Clerk
IHG Hotels & Resorts
01.2004 - 01.2008
Fashion Retail Assistant
Saks Fifth Avenue
09.1996 - 11.2001
Expert Makeup Artist - Film And Video Production
Hollywood Makeup School
Associate of Science - Business Administration And Management
Collin County Community College
High School Diploma - English Literature
Agua Fria