Felice Phillips
New York
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Luxury Style Professional
Saks Fifth Avenue
12.2022 - 12.2024
- Provided the highest level of service to existing clients, foster and build relationships with new clients by learning preferences, presenting new ideas, and providing pertinent information via email or phone of incoming merchandise available to fit their profile
- Prepared merchandise for display, and assist with fittings and purchases. Accurately package items to be shipped and follow up to ensure proper delivery and client satisfaction.
- Trained incoming stylists on maximizing profit and sales with organizational skills and building relationships for success.
Operations Manager
Hoodwinked Escape
12.2018 - 03.2020
- Created and implemented processes to ensure productivity and the success of the business and employees.
- Responsibilities included recruiting and hiring, managing quality standards, processing payroll and client payments. Accessing and analyzing the monthly budget to find ways to optimize profitability.
- Training new employees and enforcing regulatory and safety standards. Inspiring and motivating staff members through positive encouragement and incentives.
- Covid-19
Personal Banker/Small Business Specialist/Manager On Duty
J.P. Morgan Chase (Chase Private Client)
12.2010 - 11.2015
- Identified affluent clients with funds outside the banking institution and presented them with the opportunity and benefits of becoming a Chase Private Client.
- Established, developed and deepened client relationships by providing an outstanding customer experience.
- Trained new Personal Bankers and Sales Managers In Training for success in their roles. Shadowed employees and gave constructive feedback.
Education
B.A. - Sociology
University at Buffalo (SUNY)
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Organizational skills
Timeline
Luxury Style Professional
Saks Fifth Avenue
12.2022 - 12.2024
Operations Manager
Hoodwinked Escape
12.2018 - 03.2020
Personal Banker/Small Business Specialist/Manager On Duty
J.P. Morgan Chase (Chase Private Client)
12.2010 - 11.2015
B.A. - Sociology
University at Buffalo (SUNY)