Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Felicea Braim

Batesville,Arkansas

Summary

Adept at conflict resolution and customer satisfaction, I enhanced team productivity and customer loyalty at Mazzios Pizza & Wings through exceptional problem-solving and critical thinking skills. Demonstrated ability to manage high-stress situations and improve efficiency, fostering a professional environment focused on achievements and positive outcomes.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Subway
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager in Training

Mazzios Pizza & Wings
06.2024 - 09.2024
  • Enhanced team productivity by providing ongoing training and coaching to staff members.
  • Assisted manager in developing sales goals and tracking progress towards achieving them.
  • Implemented new store procedures, resulting in increased efficiency and employee morale.
  • Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
  • Supported quality assurance initiatives by enforcing cleanliness standards throughout the store.
  • Developed strong relationships with clients through excellent communication and problem-solving skills.

Assembly Line Worker

Bad Boy Mowers
11.2023 - 06.2024
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
  • Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
  • Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.

Education

Never Graduated - Nursing

Ozarka College
Mountain View, AR

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Conflict Resolution
  • Problem Resolution
  • Complaint Handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Representative

Subway
09.2024 - Current

Assistant Manager in Training

Mazzios Pizza & Wings
06.2024 - 09.2024

Assembly Line Worker

Bad Boy Mowers
11.2023 - 06.2024

Never Graduated - Nursing

Ozarka College

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Felicea Braim