Summary
Overview
Work History
Education
Skills
Hobbies and passions
Certification
Timeline
Generic

Felicia Adams

San Tan Valley,AZ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Manager

Arizonacargroup
11.2003 - Current
  • 26 years experienced direct care provider
  • 25 years' experience in habilitation
  • New hire recruitment, billing, maintaining files, orientation
  • Wrote, designed goals for clients to reach to make them more self-sufficient
  • Supervised and monitored employees to provide proper services and to build rapport with clients
  • All human resource functions 3 years DCW training
  • DCW certificate 12-19-2012
  • DCW Trainers certificate 9-1-2016
  • Article 9/First Aid/CPR
  • Fingerprint Card
  • cpi
  • foster care trainging
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Group Home Staff Member

Power/elite
03.2024 - 07.2025
  • Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
  • Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
  • Promoted resident independence by encouraging self-care and decision-making skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
  • Assisted in conflict resolution among residents by mediating disputes and promoting effective communication strategies.
  • Coordinated recreational activities for diverse groups of residents, promoting social interaction and mental stimulation.
  • Conducted thorough facility inspections to ensure compliance with state regulations and maintain a clean, hazard-free environment for residents and staff alike.
  • Assisted residents in navigating complex social situations by providing guidance on interpersonal communication skills, fostering healthy relationships among group home occupants.
  • Facilitated communication among residents, families, and staff to ensure accurate information sharing and collaborative care.
  • Maintained detailed documentation of resident progress, updating care plans as necessary to reflect changing needs or goals.

Home Health Aide

Senior Care
01.2025 - 04.2025
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

Home &Community-Based Services :Respite

AHCCCS- State Of Arizona
08.2015 - 08.2016
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Planned and guided age-appropriate tasks like reading, crafts and [Type].
  • Kept notes of behavior issues, food served and medications administered to children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Developed rapport to create safe and trusting environment for care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Followed nutritional plans to prepare optimal meals.
  • Administered medication as directed by physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Supervised daily activities and provided assistance to staff.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Administered prescribed medications under direction of physician.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Documented vital statistics and coordinated with health care providers.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Constructed cognitively stimulating activities.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

Arizona Association of Family Day Care Providers

State Of Arizona
07.2014 - 07.2016
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Allowed for ample outdoor recreation time to support physical development.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.
  • Promoted sensory development by providing access to different textures.
  • Managed food inventory for [Number]-person center in accordance with nutritional guidelines.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

Education

Bachelor of Science - Psychology Changed To Business

Chandler/Gilbert Community College
Gilbert, AZ
2011

Certificate in banking and financial services - Accounting

Apollo College
Mesa, AZ
1995

Skills

  • Budgetary Planning
  • Policy and Procedure Modification
  • Team Management
  • Office Management
  • Administration and Operations
  • Confidence and Drive
  • Income Statements
  • Meeting Coordination and Support
  • Managing Appointments
  • Scheduling Hearings
  • Employee Timesheet Processing
  • Remote Work Coordination
  • Layout Planning
  • Documentation
  • Collecting Statements
  • Employee Motivation
  • Invoice and Payment Tracking
  • Executive Calendars
  • Profit and Loss Statements
  • Calculating Deductions
  • Deposit Collection
  • Calculating Liabilities
  • Medical Billing and Collections
  • Payroll Administration
  • Staff Training

Hobbies and passions

  • I like to try and grow different plants even if it not in my zone.

by trying different methods of germination.

So far i've learned to pollinate flowers, how to graft plants .

plan to take a class in botany to spruce up my gardening skills .


Dancing also is something i like to do i took at class at Fred Astaire


Learning a new language


Certification

  • Home & community based office of licensing-
  • Superior court state of arizona maricopa county Parenting class certificate
  • Family day care providers certificate
  • Certified Direct care provider instructor for level 1&2 -
  • Certified Direct care provider certificate for level 1&2
  • Article 9 certificate
  • Cpr/first aid card
  • Finger print clearance card level one
  • Education and finances certificate
  • Habilitation certificate
  • Prevention&support
  • Crisis prevention
  • Substance abuse 1&2
  • Department of child safety cerifications

Timeline

Home Health Aide

Senior Care
01.2025 - 04.2025

Group Home Staff Member

Power/elite
03.2024 - 07.2025

Home &Community-Based Services :Respite

AHCCCS- State Of Arizona
08.2015 - 08.2016

Arizona Association of Family Day Care Providers

State Of Arizona
07.2014 - 07.2016

Office Manager

Arizonacargroup
11.2003 - Current

Bachelor of Science - Psychology Changed To Business

Chandler/Gilbert Community College

Certificate in banking and financial services - Accounting

Apollo College

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