Felicia Albarran
Pine Mountain,Georgia
Overview
10
10
years of professional experience
Work History
Administrative Clerk
U.S. Marine Corps
01.2012 - 12.2016
- Supported administrative operations in a high-tempo, diverse environment
- Managed sensitive documents and maintained accurate records for personnel
- Assisted with scheduling, correspondence, and office management tasks
- Demonstrated strong organizational skills and attention to detail
- Collaborated with multiple levels of management and team members
Customer Service Representative
Philips
10.2020 - 02.2022
- Handled high volume of incoming calls, ensuring a customer-first attitude at all times
- Managed and monitored open service orders and tasks to ensure timely resolution
- Utilized Salesforce and SAP CRM to track customer interactions and maintain accurate records
- Provided customer support via phone, email, and live chat for healthcare industry clients
- Assisted team members by covering shifts and supporting workload during absences
- Escalated customer issues appropriately to ensure prompt and effective solutions
- Maintained strong work ethic and demonstrated dependability in a fast-paced environment
- Delivered customer service to both individual consumers and internal employees, including international clients
Timeline
Customer Service Representative
Philips
10.2020 - 02.2022
Administrative Clerk
U.S. Marine Corps
01.2012 - 12.2016