Felicia Ali
Yukon,OK
Summary
Accomplished U.S. Bank Trainer with a proven track record in mentoring new hires to enhance productivity and staff development. Expert in creating engaging training content and delivering dynamic presentations, demonstrating creative problem-solving skills. Achieved significant improvements in training effectiveness, leveraging expertise in course and lesson planning.
Overview
6
6
years of professional experience
Work History
U.S. Bank Trainer
U.S. Bank
03.2017 - 06.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Order Processing Specialist
Hobby Lobby Warehouse
01.2016 - 03.2017
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Updated company tracking system with latest information.
- Received and followed pick sheets to gather merchandise for customer orders.
- Operated pallet jacks, forklifts and other equipment regularly.
Account Representative
G.C. Services
06.2015 - 01.2016
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK05-2014
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Course planning
- Lesson planning
- Subject matter expertise
- Proficient in [software]
- Training material updates
Timeline
U.S. Bank Trainer
U.S. Bank
03.2017 - 06.2021
Order Processing Specialist
Hobby Lobby Warehouse
01.2016 - 03.2017
Account Representative
G.C. Services
06.2015 - 01.2016
High School Diploma -
Putnam City High School
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