FELICIA ALVAREZ
Haslet,TX
Summary
Dedicated professional with over 25 years of customer service experience. Proven ability to lead by example, mentor peers, and implement process improvements to enhance customer satisfaction. Strong communication, problem-solving, and team collaboration skills. Eager to transition into a Customer Service Manager role.
Overview
17
17
years of professional experience
Work History
Brand Service Specialist
Darling Ingredients
11.2017 - Current
- Manage day to day service requests for 14+ national customers spanning 3 LOB’s. This includes phone calls, emails, invoicing, work orders.
- Coordinate with our plants on deliveries for equipment for new store openings.
- Set up new stores openings in Oracle for used cooking oil, rendering and grease trap services.
- Manage grease trap services for over a dozen customers on 4 different customer portals. Upload invoices to customer portals for services. This includes collections as well.
- Inbound phone calls for services. Assist the customer service team with any irate calls they may need help with.
Account Manager
Anchor Fabrication
07.2008 - 11.2017
- Managed day to day services with clients and vendors. Received inbound calls pertaining to customer orders and invoicing.
- Reviewed customer contracts and entered in their work orders. Worked closely with production to meet the customer due dates.
- Assisted the AR team with invoicing issues. Prepared invoices and credits for clients. Assisted new clients with applications for credit terms.
- Managed customer inventory and worked with scheduling and production to resolve any issues.
- Worked closely with Quality when there were issues with the product we were producing. Created RMA’s for clients and walked the rework orders through until they were ready to ship.
Education
High School Diploma -
Tarrant County College
Fort Worth, TX Skills
- Skilled in managing customer portals and service management tools ie: DarPro Portal, Ecotrak, Fexa, Service Channel, Corrigo
- Skilled in Microsoft Word, Excel, and Outlook
- Skilled in Oracle, CRM
- Problem solving, teamwork, leadership, time-management
Timeline
Brand Service Specialist
Darling Ingredients
11.2017 - Current
Account Manager
Anchor Fabrication
07.2008 - 11.2017
High School Diploma -
Tarrant County College
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