Felicia Ama Sarfo
Gardena,CA
Summary
Results-driven Data Analyst with a proven track record at Pension Systems, leveraging advanced Excel functions and data visualization skills to enhance decision-making processes. Recognized for integrating disparate data sources and providing actionable insights, fostering cross-departmental collaboration, and delivering impactful reports that support strategic initiatives.
Overview
13
13
years of professional experience
Work History
Data Analyst
Pension Systems
01.2013 - 12.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
- Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Public Relations Assistant
Pension Systems
11.2018 - 05.2020
- Resolved complaints to maintain customer satisfaction.
- Developed key messaging documents for clients to guide consistent communications across all channels.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
- Assisted during high telephone volumes and customer escalations.
- Created engaging content for blog posts, newsletters, social media platforms, helping drive website traffic and reinforce brand identity online.
- Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.
- Improved client satisfaction rates by consistently delivering timely and accurate reporting on campaign results.
- Worked closely with other internal departments to resolve customer service issues.
- Provided excellent client service with regular communication updates and prompt responses to inquiries.
Disbursement Officer
Financial Resources Associates
08.2011 - 01.2013
- Implemented robust internal controls over disbursements process which reduced instances of fraud or misappropriation.
- Assisted in the development of annual budgets, providing accurate forecasts based on historical disbursement trends.
- Facilitated smooth cash flow management by anticipating funding needs and initiating fund transfers as required.
- Ensured ongoing regulatory compliance by staying updated on changes in accounting standards that impacted disbursement procedures.
- Enhanced vendor relationships by maintaining timely and accurate payments, fostering trust between the organization and suppliers.
- Improved accuracy of disbursements by conducting thorough reviews and reconciliations of financial data.
- Developed and maintained policies and procedures related to disbursements, ensuring consistent practices across the organization.
- Assisted in the implementation of new finance system modules, leading to enhanced functionality and streamlined disbursement processes.
- Managed employee expense reimbursements efficiently, ensuring prompt payment while adhering to company policies.
- Built complex financial models for decision-making and forecasting.
Education
Master of Science - Business Decision Management
Coventry University UK
United Kingdom11-2023
Bachelor of Science - Banking And Finance With Frence
Regent University of Science And Technology
Ghana05-2013
Skills
- Data visualization and presentations
- Data analysis
- Excel functions
- Analytical problem solving
- Tableau
- Data validation
- Database management
- Project management
- Database maintenance
- Report writing
Languages
English
Timeline
Public Relations Assistant
Pension Systems
11.2018 - 05.2020
Data Analyst
Pension Systems
01.2013 - 12.2024
Disbursement Officer
Financial Resources Associates
08.2011 - 01.2013
Master of Science - Business Decision Management
Coventry University UK
Bachelor of Science - Banking And Finance With Frence
Regent University of Science And Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Project Management Professional (PMP)® - Project Management Institute, Inc.
- First Aid Certification
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Flexible work hours4-day work weekPaid time offWork-life balanceCareer advancementPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leaveSimilar Profiles
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