Felicia Argo
Waynesville,NC
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
Customer Care Assistant
mahec
Asheville, NC
08.2024 - Current
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Explained various admission forms and policies, acquiring signatures for consent.
- Collaborated with other departments to ensure quality customer service was delivered.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Verified insurance coverage for services provided by the facility.
- Screened patients for eligibility for state, local and federal assistance programs.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Actively participated in team meetings and training sessions.
- Verified demographics and insurance information to register patients in computer system.
- Processed insurance verifications and authorizations to ensure coverage of services.
Patient Access Representative
Digestive health Partners
Asheville, NC
04.2023 - 08.2024
- Identified needs of customers promptly and efficiently.
- Provided assistance to internal departments when needed.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Obtained informed consent and payment documentation from patients and filed in system.
- Greeted patients and visitors in a courteous and professional manner.
- Assembled registration paperwork and placed identification bands on patient.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Created new patient accounts in EMR system as needed.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Explained policies, procedures and services to patients.
Distribution Coordinator
Mission Hospital Regional Medical Center
Asheville, NC
05.2022 - 04.2023
- Coordinated and managed the distribution of inventory across multiple warehouses.
- Broke down heavy pallet loads of cases, boxes and bags.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Trained personnel on proper handling techniques for fragile items during shipment preparation.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Managed relationships between suppliers, transportation providers, and customers.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Investigated inquiries from customers about their orders or deliveries.
- Resolved any discrepancies or delays in the delivery process as needed.
- Analyzed customer demand patterns to forecast future shipping needs.
- Maintained accurate records of all incoming and outgoing shipments.
Store Manager
Boones Corner
Candler, NC
08.2008 - 04.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored employee performance and identified performance gaps for corrective action.
Education
Enka High
Candler, NCSkills
- Patient registration
- Insurance verification
- Financial processing
- HIPAA compliance
- Customer service
- Interpersonal communication
- Data entry
- Attention to detail
- Call center experience
- Payment processing
- Follow-up calls
- Appointment scheduling
- Teamwork
- Reliability
- Active listening
- Empathy and patience
- Phone etiquette
- Task prioritization
Timeline
Customer Care Assistant
mahec
08.2024 - Current
Patient Access Representative
Digestive health Partners
04.2023 - 08.2024
Distribution Coordinator
Mission Hospital Regional Medical Center
05.2022 - 04.2023
Store Manager
Boones Corner
08.2008 - 04.2022
Enka High
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