Felicia Arrington
Forney,TX
Summary
Results-driven management professional with over 10 years of leadership experience in healthcare, dental, and insurance sectors. Skilled in team development, operational oversight, performance improvement, and customer relations. Proven success in driving strategic initiatives, leading cross-functional teams, and improving service outcomes in high-demand environments.
Overview
18
18
years of professional experience
Work History
Regional Manager
Transicare
01.2021 - Current
- Oversee daily operations, staffing, and quality assurance for behavioral health support services.
- Lead and mentor a team of coordinators, ensuring adherence to service protocols and client care standards.
- Develop strategic plans to improve service delivery and reduce operational inefficiencies.
Regional Manager
Ideal Dental
03.2016 - 12.2020
- Managed operations across multiple dental offices, ensuring consistent patient care and clinic performance.
- Implemented training programs, improved employee retention, and exceeded revenue targets.
- Collaborated with senior leadership on budgeting, hiring, and compliance with health regulations.
Supervisor
Humana
06.2011 - 02.2016
- Directed a team of customer service representatives handling complex health insurance inquiries.
- Monitored performance metrics, conducted coaching sessions, and drove improvements in call resolution and satisfaction scores.
- Led quality control initiatives and ensured regulatory compliance in service delivery.
Supervisor
Blue Cross Blue Shield of Massachusetts
05.2007 - 05.2011
- Managed a team responsible for processing insurance claims and resolving escalated customer issues.
- Streamlined workflows and introduced process improvements that enhanced team productivity.
- Recognized for leadership excellence and consistent achievement of departmental goals.
Education
Bachelor of Science - Health Care Administration
Capella University
Minneapolis, MN03-2024
Skills
- Team Leadership & Performance Management
- Healthcare & Dental Operations
- Strategic Planning & Execution
- Customer Service & Client Relations
- Training & Staff Development
- Process Improvement & Compliance
- Metrics & KPIs Monitoring
- Conflict Resolution & Problem Solving
Timeline
Regional Manager
Transicare
01.2021 - Current
Regional Manager
Ideal Dental
03.2016 - 12.2020
Supervisor
Humana
06.2011 - 02.2016
Supervisor
Blue Cross Blue Shield of Massachusetts
05.2007 - 05.2011
Bachelor of Science - Health Care Administration
Capella University
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