Felicia Baccus

• Guide new Agency contracts, contract amendments, renewals, and solicitations.
• Manage the overall process of contract executions
• Assists the department in planning new agreements and amendments
• Maintains contractual records and documentation, such as receipt and control of all contract correspondence, contractual changes, status reports, and other documents relating to contracts
• Ensures contract close-out, extension, or renewal are completed timely
• Resolves any contractual issues and escalates as necessary
• Identifies process improvement opportunities for contracts in the Eligibility, Enrollment, and Member Services Division.

• Oversee and provide day-to-day guidance on contract matters, ensure services meet the strategic directions, problem resolution, monitoring, and provide analysis of contract deliverables as outlined in the contractual agreement.

• Assist Program Managers with new Provider enrollment, monitoring of claims utilization, adjustments, and eligibility verification, assist in the development of Medicaid policies for children's services, assist in coordinating corrective action plans with Providers, design and develop charts and graphs for program area.
• Conduct extensive surveys via the Internet and telephone
• Coordinate and assist with new (Chance Waiver) system development
• Format and correct errors within the Chance Database
• Provide technical assistance to the Chance Program Director
• Create, correct, format, and assist with the Chance tracking log
• Provides information by collecting, analyzing, and summarizing data and trends for Program Staff
• Protects the organization's value by keeping information confidential
• Conduct and build routine program statistical reports
• Review, evaluate, and report on the appropriate assigned program area
• Update interdepartmental logs, including contract status tracking, provider logs, and expenditure reports.

Monitor Targeted Case Management (TCM) of Juveniles in out-of-home placement facilities, and Medicaid billing through Companion's Medical Manager System.

• Enroll juveniles in the Partners for Healthy Children Program.
• Prepare and present statistical reports.
• Provide technical assistance and TCM training to new workers.

• Supervisor and liaison of the Disability Review Unit (DRU), Coordinate service delivery of the disability determination process as administered by the Social Security Administration and Vocational Rehabilitation Administration Division
• Provide and prepare medical evidence for fair hearings and appeals, Set priorities, and designate workload to staff.