Felicia Banks
Franklin,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Postal Assistant
Sussex II State Prison
Waverly, VA
09.2022 - Current
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Informed customers about postal regulations concerning international shipping requirements.
- Operated mail sorting machines to process bulk mailings quickly and accurately.
- Sold stamps and money orders to mail customers.
- Operated mail processing equipment and manually sorted mail.
- Organized outgoing mail according to destination post office codes.
- Ensured accuracy of postage charges and fees on all parcels.
- Inspected cells and conducted random searches of common areas.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Search incoming mail for contraband.
- Log incoming and outgoing legal mail.
- Log incoming checks and money orders.
- Obtained receipts for registered and certain insured mail.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Labeled boxes and envelopes with correct addresses before sending them out.
- Inspected incoming packages for visible signs of damage prior to processing.
- Operated postage machines to affix stamps onto envelopes.
- Scanned documents into a digital format for archiving.
- Weighed items using electronic scale to calculate shipping costs.
- Operated photocopier to print, collate and fold documents.
- Responded to internal employees' questions about mail services, products and delivery choices.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Correctional Officer
Indian Creek Correctional Center
Chesapeake, VA
10.2021 - 09.2022
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Detected potential threats and quickly defused conflicts.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Inspected cells and conducted random searches of common areas.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Instructed inmates in work assignments and explained tasks.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Performed head counts, checking cells for missing inmates.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
Security Officer
VCBR
Burkeville, VA
11.2011 - 06.2018
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Provided escorts for visitors as needed throughout the facility.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Identified suspicious activity to determine appropriate response.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Maintained high levels of alertness throughout shifts.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored premises and recorded activity in daily officer reports.
- Monitored surveillance cameras and responded to suspicious activity.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Operated communication systems between officers stationed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Responded to alarms and conducted investigations as required.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Investigated reported incidents to protect company assets.
- Confirmed visitor identification prior to granting entry into the building.
- Modified existing software systems to enhance performance and add new features.
Education
Associate of Applied Science - Psychology
Liberty University
Lynchburg, VACertificate - Dental Assisting
Medical Educators
Chesterfield, VA07.2021
High School Diploma -
Nottoway High School
Crewe, VA05.2008
Skills
- Postal Service Product Knowledge
- Service-Oriented
- Verbal/Written Communication
- Proficient in Microsoft
- Answering Multi-lines Phones and Directing Callers, Taking Accurate Messages
- Microsoft Office
References
- Shannon Sims
7927 Honeybee CT
North Prince George, VA 23860
Phone: (434) 480-2052
Email: shannon.sims@djj.virginia.gov
- Janelle Powell
248 Pitch Kettle RD
Dolphin, VA 23843
Phone: (434) 637-0070
Email: janelle.powell@vadoc.virginia.gov
- Diane Barlow
Work Phone: (434) 834-1804
Cell Phone: (757) 899-7308
Email: diane.barlow@vadoc.virginia.gov
References
References available upon request.
Timeline
Postal Assistant
Sussex II State Prison
09.2022 - Current
Correctional Officer
Indian Creek Correctional Center
10.2021 - 09.2022
Security Officer
VCBR
11.2011 - 06.2018
Associate of Applied Science - Psychology
Liberty University
Certificate - Dental Assisting
Medical Educators
High School Diploma -
Nottoway High School
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