Feliciaette Birdwell

• • Collaborated as a Project Manager to the Sr. Leadership Development Consultant.
• • Designed courses to meet company requirements and help develop new leaders within organizational structure.
• • Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
• • Reviewed and edited all training materials for accuracy and company policy compliance.
• • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• • Organized integration of critical leadership competencies into existing workflows.
• • Coached leaders in important skills underpinning current leadership and management goals.
• • Extract, analyze, compile and format data from various data bases. Create and edit PowerPoint presentations and booklets for company-wide training sessions.

• · Collaborated as liaison for Specialists, Management, and the Director for the Compliance Department.
• · Liaised with local, state and federal agencies to streamline investigation completion.
• · Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
• · Prepared variety of different written communications, reports and documents.
• · Collaborated with team members to achieve target results.
• · Worked with law enforcement agencies to understand needs and provide excellent service.
• · Used Microsoft Word and other software tools to create documents and other communications.
• · Conducted research, gathered information from multiple sources and presented results.
• · Improved operations through consistent hard work and dedication.
• · Identified tactical efficiencies that allowed us to adjust our On-Call schedule and still achieve operational objectives while improving overall positive work environment.
• · Collaborated on development and implementation of revised Workflow Schedule. This provided a streamline process which was instrumental in increasing processing efficiency by 20% while decreasing the number of “backlogged” items in the open queue from a 45-day turnaround to a 15-day turnaround.
• · Problem Resolution Lead for compliance, ethical and technical team support within the Compliance Department.
• · Coordinate and implemented departmental projects and training programs as assigned.
• · Collaborated on development and implementation of departmental and corporate events.
• · Motivate and inspire specialists to understand internal/external customers, solve customer concerns, and improve departmental position/relationship with law enforcement officials, various government officials, attorneys and customers.

• Developed strategies to streamline and improve office procedures.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Performed payroll discrepancy calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Furnished statistical and verbal reports to management for historical, status and forecasting purposes.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
• Create and update Post Orders

• Directed all back office and administrative duties.

• Defined, implemented, and revised operational policies and guidelines.

• Oversaw day-to-day production activities in accordance with business objectives.

• Created and implemented governance compliance, form preparation, bookkeeping, financial/business consulting, HR, mobile notary, and tax preparation.

• Designed and facilitated the development of financial educational presentations.

• Set team and individual KPIs and provided regular, actionable feedback.

• Achieved team goals through formalized training plans, coaching and performance management.

• Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.

• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

· Negotiated terms of business acquisitions to increase business base and solidify market presence.

· Oversaw day-to-day production activities in accordance with business objectives.

· Created and implemented governance compliance, form preparation, bookkeeping, financial/business consulting, HR, mobile notary, and tax preparation.

· Established organizational mission statement through extensive collaboration and review.

· Defined company roles and responsibilities to establish and enhance processes.

· Established, optimized, and enforced business policies to maintain consistency across industry operations.

· Directed market expansions to propel business forward, meet changing customer needs.

· Maintained P&L and shouldered corporate fiscal responsibility.

· Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.

· Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

• Collaborated as point of contact for the developmental and implementation of the Exigent Circumstances policies and procedures.

• Directed as primary contact for law enforcement officials, various government officials, attorneys and customers submitting request for imminent life-threatening situations.

• Implemented strategy changes and led to 100% reduction of processing non-exigent requests through the exigent phone line and exigent incoming queue.

• Directed and implemented strategic improvement plans to integrate solutions to Exigent Circumstances and workflow process issues.

• Performed quality reviews to uncover workflow and communication issues.

• Supported team by pitching in to complete special projects.

• Identified deficiencies, discrepancies, misinformation and compliance issues with subpoenas, search warrants and court orders to determine ineligibility or acceptance status and reject non-compliant request to submitting agencies.

• Provided guidance, advice, and training to improve business' understanding of related laws and regulatory requirements.

• Used CORE, Adobe Pro, and Microsoft Excel to create reports to keep senior management informed of operations and progress of compliance efforts.

• Played key role in development and launch of CORE, providing research and development of training requirements and securing approval for implementation.

• Collaborated as a liaison for law enforcement officials, various government officials, attorneys, and customers.

• Collaborated on the development and testing of the CORE processing system. This new system provided a streamline process which was instrumental in increasing processing efficiency and increasing the number of completed requests per specialist.

• Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.

• Served as subject matter expert by advising staff and customers and working directly with law enforcement agencies to remedy compliance issues.

• Assisted with training sessions to educate management personnel on compliance and regulatory standards through CORE and PowerPoint presentations.

• Identified deficiencies, discrepancies, misinformation and compliance issues with subpoenas, search warrants and court orders to determine ineligibility or acceptance status and reject non-compliant requests to the submitting agencies.

• Maintained current knowledge of law enforcement requests and applicable requirements, processes, procedures, internal policies, and regulations.

• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.

• Provision and terminate electronic surveillance as legally demanded by law enforcement.

• Testify and authenticate results in local/national courts as custodian of records.

• Extract, analyze, format, and distribute upon request via legal demand to law enforcement officials, various government officials, attorneys, and customers.

• Created and implemented point of contact for the development and implementation as it relates to internal AR policies and procedures that increased departmental revenue.

• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

• Managed monthly reconciliation schedules for assigned accounts.

• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.

• Designed and facilitated the development of forms that increased departmental revenue.

• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

• Managed monthly reconciliation schedules for assigned accounts.

• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.

• Implemented strategy changes and led instrumental initiatives - streamline process which was instrumental in providing a consistent method for receiving, documenting, and tracking payments for audit purposes that generated $5 million in cost recovery and revenue. The revenue reserve decreased from 40% to 8%.

• Collaborated as a liaison for Temp-to-Hire Analysts, Specialists and Management.

• Conducted orientation sessions to assess skill levels and areas of strength and weakness.

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

• Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for instructors and students.

• Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.

• Created curricula, instructions, documents, and written tests for various types of training courses.

• Designed and facilitated education to enhance the revision of policies, procedures, and quality assurance by addressing educational opportunities to streamline processes, reduce errors and increase workflow efficiencies.

• Implemented strategy changes and led instrumental initiatives that creates a smooth transition from the old process to the revised process.