Felicia Barnett
Flemingsburg,KY
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Delaware Life & Clear Spring Life
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Explained charges, fees, terms of sales, and service agreements to over 40 customers daily.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
Dual Customer Service Representative
Maximus Federal Services
06.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
Problem Solver
Amazon
06.2020 - 03.2021
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
- Defined problem to identify, prioritize and select alternatives.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Employed excellent discovery skills to match customer needs with solutions.
- Instituted sequence of actions to drive gratifications and progress.
Patient Access Representative
Fleming County Hospital
12.2018 - 02.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
High School Diploma -
Fleming County High School
Flemingsburg, KY05.2000
Skills
- Industry Trends
- Providing Feedback
- Estimations and Quotes
- Customer Relationship Management (CRM) Software
- POS Inventory System Operation
- Cash Handling
- Customer Service Excellence
- Research
- Account Resolutions
- Payment Processing
- Maintaining Customer Database
- Special Assignments
- Customer Service
- Issue Resolution
- Exceptional Telephone Etiquette
Timeline
Customer Service Coordinator
Delaware Life & Clear Spring Life
07.2022 - Current
Dual Customer Service Representative
Maximus Federal Services
06.2021 - 07.2022
Problem Solver
Amazon
06.2020 - 03.2021
Patient Access Representative
Fleming County Hospital
12.2018 - 02.2021
High School Diploma -
Fleming County High School
Similar Profiles
Lisa BlazioLisa Blazio
Substance Abuse Counselor at Clear Life RecoverySubstance Abuse Counselor at Clear Life Recovery
Kamilah JonesKamilah Jones
Clinical Rehabilitation Counselor at Clear Life Counseling and TestingClinical Rehabilitation Counselor at Clear Life Counseling and Testing
Chastity JohnsonChastity Johnson
Loan Processor at Delaware Life/Insight GlobalLoan Processor at Delaware Life/Insight Global