Felicia Benally
Fresh Manager
Farmington,NM
Summary
Professional with strong background in fresh food management, skilled in inventory control, vendor relations, and quality assurance. Known for fostering team collaboration and ensuring operational excellence while adapting to changing demands. Expertise in managing perishables, implementing hygiene standards, and optimizing supply chain processes. Highly reliable, goal-driven, and ready to make significant impact in maintaining and elevating product standards.
Overview
22
22
years of professional experience
Work History
Fresh Manager
Sam's Club
03.2022 - Current
- Developed and implemented operational strategies to enhance efficiency across multiple departments.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Led cross-functional teams in project planning and execution, ensuring alignment with corporate objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored junior staff, fostering growth through constructive feedback and professional development initiatives.
- Managed inventory levels to ensure optimal freshness and availability of products.
- Maintained compliance with health code standards.
- Oversaw daily operations within the fresh food department efficiently while managing a diverse team of associates.
Merchandise/Safety Compliance Manager
Sam's Club
03.2021 - 03.2022
- Developed and implemented safety compliance programs to ensure regulatory adherence.
- Conducted regular audits and inspections, identifying areas for improvement in safety protocols.
- Led training sessions for staff on safety standards, promoting a culture of compliance and awareness.
- Analyzed incident reports to identify trends and recommend corrective actions to prevent recurrence.
- Served as primary liaison with regulatory agencies during inspections, ensuring transparent communication and compliance adherence.
- Delivered engaging safety presentations to employees at all levels, fostering a strong sense of personal responsibility for workplace wellbeing.
Member Services Team Lead
Sam's Club
01.2015 - 03.2021
- Led daily operations of member services team, ensuring high-quality support and service delivery.
- Developed training programs for new hires, enhancing onboarding process and knowledge retention.
- Monitored team performance metrics, providing feedback to improve service quality and staff development.
- Conducted regular team meetings to align goals, share updates, and motivate staff towards achieving targets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Sam's Club
08.2014 - 12.2014
- Processed high-volume transactions efficiently using point-of-sale systems.
- Maintained accuracy in cash handling and balancing registers at shift end.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in training new cashiers on operational procedures and customer service techniques.
- Enhanced customer satisfaction by providing prompt and friendly service at all times.
- Answered questions about store policies and addressed customer concerns.
Administrative Assistant
Navajo Sanitation Inc
03.2013 - 10.2013
- Developed and maintained filing systems for streamlined document retrieval and management.
- Explain policies and procedures regarding solid waste services to customers.
- Coordinated office operations to ensure efficiency and support daily administrative tasks.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Monitored inventory levels of office supplies, facilitating timely reordering to prevent shortages.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
United States Army Recruiter
United States Army
12.2007 - 10.2011
- Facilitated candidate sourcing and recruitment for diverse positions in the United States Army.
- Streamlined candidate screening processes, enhancing efficiency in identifying top candidates.
- Conducted in-depth interviews and assessments to evaluate candidate qualifications and fit.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
Chemical Operation Specialist
United States Army - McChord AFB, WA
08.2003 - 12.2007
- Plan, employ and coordinate CBRN defense systems in support of joint and combined arms operations.
- Provided training and supervision for the proper use and maintenance procedures for CBRN equipment
- Operated and maintain CBRN detection and decontamination equipment
- Conducted routine inspections of equipment and facilities for compliance with safety protocols.
- Developed and implemented training programs for new personnel on chemical handling procedures and safety measures.
- Participated in continuous improvement initiatives, helping to identify areas of opportunity for increased efficiency.
- Conducted nuclear, biological and chemical reconnaissance.
- Communicated with supervisors and other personnel to review and discuss process changes.
Education
Certificate Administrative Office Assistant - Business Administration And Management
San Juan College
Farmington, NM05-2018
Associate of Arts - Business Administration And Management
Pierce College
Puyallup, WA08-2013
Skills
- Scheduling and coordinating
- Self motivation
- Employee coaching and mentoring
- Work Planning and Prioritization
- Customer relations
- Effective communication
- Food safety standards
- Department operations
- Time management
- Multitasking
- Organizational skills
- Reliability
Timeline
Fresh Manager
Sam's Club
03.2022 - Current
Merchandise/Safety Compliance Manager
Sam's Club
03.2021 - 03.2022
Member Services Team Lead
Sam's Club
01.2015 - 03.2021
Cashier
Sam's Club
08.2014 - 12.2014
Administrative Assistant
Navajo Sanitation Inc
03.2013 - 10.2013
United States Army Recruiter
United States Army
12.2007 - 10.2011
Chemical Operation Specialist
United States Army - McChord AFB, WA
08.2003 - 12.2007
Certificate Administrative Office Assistant - Business Administration And Management
San Juan College
Associate of Arts - Business Administration And Management
Pierce College
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