Felicia Benitez

• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Provided excellent customer service to patients and medical staff
• Performs independently all of Level I & II
• Executes world class practices of service and patient care in support of C-I-CARE standards
• Cash Coach- Provided training & guidance in understanding of the revenue cycle to my fellow peers to assist in achieving their overall goals for collections

• Ability to remain calm in a high stressful environment
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
• In addition to handling routine/simple patient escalations and perform service recovery, as a level II assisted with complex patient admitting/registration,service escalations

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
• Greets patients and begins the registration process/verify demographics/update information as needed
• Provides excellent customer service to all individuals who come in contact with
• Able to handle routine/simple patient escalations and perform service recovery
• Knowledgeable of Epic system/Passport/MBI
• Ran/Created/Presented/collected estimates/co-pay/deductibles

• Screen all phone calls and take messages when needed
• Manage, Confirm and process and conduct guest reservations as well as check in and check outs
• Provide exceptional customer service to ensure continued loyalty, retention, and satisfaction
• Secure payment, verify and adjust bills
• Have a welcoming attitude and accommodate guests as best as possible
• Work as a team player to reach common goals

• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.