Felicia Berardis
DALE
Summary
Dedicated healthcare professional with a proven track record at Outreach Health Services, excelling in compassionate caregiving and patient care. Mastered documentation and reporting, significantly enhancing patient wellness and care continuity. Renowned for exceptional dementia care and effective workload management, consistently promoting patient dignity and well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Outreach Health Services
02.2014 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
PCT
St Davids Medical Center
03.2019 - 06.2023
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Promoted a culture of excellence within the PCT program by setting high expectations for both academic achievement and professional conduct among students.
- Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
- Enhanced patient care quality by providing comprehensive training and mentorship to new Patient Care Technicians (PCTs).
- Directly cared for patients at least 12 hours a day aswell as taking all vitals
Medical Receptionist
Dr. Peter Davids { EYE DOCTOR}
06.2017 - 04.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
High School Diploma -
Homeschooled
Austin, TX05-2005
Skills
- Personal hygiene assistance
- Documentation and reporting
- Compassionate caregiving
- Dementia care
- Activities of daily living
- Patient care
- First aid and safety
- End-of-life care
- Patient companionship
- Infection control
- Workload management
- Data confidentiality
- Record keeping
- State regulations
- First aid and CPR
- Medication assistance
- Case management experience
- Verbal and written communication
- Care plan development
- Patient advocacy
- Medical appointment coordination
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
PCT
St Davids Medical Center
03.2019 - 06.2023
Medical Receptionist
Dr. Peter Davids { EYE DOCTOR}
06.2017 - 04.2022
Elderly Caregiver
Outreach Health Services
02.2014 - Current
- Basic Life Support (BLS) Certification - American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.
- First Aid Certification - American Red Cross or St John Ambulance.
High School Diploma -
Homeschooled
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