FELICIA BLACKMAN-RODGERS
Charlotte,North Carolina
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Administrative and Financial Assistant (Volunteer)
Mt. Zion Church of God
Charlotte, North Carolina
01.2019 - Current
- Managed financial transactions and record keeping with strict attention to detail
- Effectively manage active calendars, ensuring schedules are followed and respected for the executives
- Be the executives’ right hand by preparing agendas, attending important meetings, and taking notes, while ensuring executive preparation and effectiveness
- Prioritize conflicting needs, handle matters expeditiously and follow through
- Effectively and consistently communicate with senior leadership teams on projects, and executive calendars, and provide backup support to other executive assistants as needed
- Reconciled and balanced accounts; compiled statistical reports for management, and generated invoices and monthly statements
- Communicated with the financial team to address inquiries and resolve issues
- Compiled financial reports pertaining to cash receipts, expenditures and profit and losses
- Filing, archiving & photocopying of invoices, statements and correspondences.
Virtual Patient Experience Representative
Forefront Dermatology
Remote, North Carolina
04.2023 - 09.2023
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Answered phone calls and messages for 20 + physician 15 medical facilities, scheduling appointments, and handling patient inquiries.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Virtual Support Specialist
Time Etc.
Remote
09.2019 - 12.2022
- Provide high quality professional administrative service to multiple clients
- Create, maintain, and enter information into databases
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Manage client's email inbox, responding to emails as necessary based on specific guidelines provided by the client
- Conduct research as per client request: this includes research on events, travel, projects, etc
- Reviewed medical records and associated individual records to the correct location for client downloading within specified software
- Verified patient demographic and personal information to insure accuracy
- Performed quality checks prior to associating each record for download, ensuring all protected health information is safeguarded in the client record
- Answer calls for a variety of different businesses and professionals
- Take messages, screen new clients, book appointments, collect payments and transfer calls.
Accounting Analyst
Walmart Global Business Services
Charlotte, North Carolina
07.2015 - 09.2019
- Processed accounts and incoming payments in compliance with financial policies and procedures
- Performed inventory and inventory reserve accounting for neighborhood market locations
- Submitted invoices for payment to specified vendors
- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
- Located and resolved accounting issues within the region assigned
- Contributed to quality control by reviewing documentation for accuracy and adherence to Walmart business rules
- Provided customer service by responding to and resolving customer questions and issues
- Supported document processing/data management by investigating and updating financial systems to resolve exceptions
- Completed work assignments and priorities by using policies, data, and resources.
Patient Care Advocate
EXPRESS SCRIPTS, INC.
Remote, North Carolina
01.2013 - 01.2014
- Handled customer service inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits
- Maintained accurate and complete documentation of all inquiries in order to continuously improve customer service processes and reduce potential legal concerns
- Identified and escalated concerns received in a prudent manner, from patients and/or clients in order to pursue and expedite correct action(s)
- Fielded average of [50] customer service calls per day
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Patient Care Coordinator
LASH GROUP, INC.
Charlotte, North Carolina
01.2011 - 01.2013
- Answered basic program inquiries
- Coordinated access to therapies through patient healthcare providers
- Scheduling and conducting appropriate follow-up based on each patient's situation
- Facilitated access appropriate support services, including reimbursement counseling, nursing, hotline, and support
- Followed up via phone, mail, and fax for missing enrollment information
- Processed incoming enrollment form for program
- Updated patient history, physical exam, and other pertinent health information in the patient's record
- Efficiently use multiple systems and screens to obtain and record claim information.
Accounts Receivable Clerk
BANK OF AMERICA HP ENTERPRISES
Charlotte, North Carolina
01.2011
- Reviewed accounts payable invoices for errors, payments, and credits
- Processed invoices for payment to specified vendors
- Copied, scanned, faxed, and mailed invoices to appreciate personnel
- Completed end-of-month reports for process invoices
- Contacted TSIG for complaints or discrepancies of any kind
- Used computer mainframes to complete daily tasks
- Analyzed and monitored all transactions and prepared financial reports for the annual budget of the company and specified vendors.
Education
Administrative Assisting -
Brookstone College of Business
Medical Laboratory Assisting -
South Piedmont Community College
Skills
- Document Management
- Expense Tracking
- Customer Service
- Office Administration
- Process Improvement
- Accounting
- Documentation Skills
- Invoice Processing
- Guest Relations
- Online Research
- Insurance Verification
- Calendar Management
- Schedule Management
- Computer Skills
- Call Management
- Attention to Detail
- Patient Scheduling
- Meeting Scheduling
- Microsoft Office Suite
- Order Processing
- Data Entry
Timeline
Virtual Patient Experience Representative
Forefront Dermatology
04.2023 - 09.2023
Virtual Support Specialist
Time Etc.
09.2019 - 12.2022
Administrative and Financial Assistant (Volunteer)
Mt. Zion Church of God
01.2019 - Current
Accounting Analyst
Walmart Global Business Services
07.2015 - 09.2019
Patient Care Advocate
EXPRESS SCRIPTS, INC.
01.2013 - 01.2014
Patient Care Coordinator
LASH GROUP, INC.
01.2011 - 01.2013
Accounts Receivable Clerk
BANK OF AMERICA HP ENTERPRISES
01.2011
Administrative Assisting -
Brookstone College of Business
Medical Laboratory Assisting -
South Piedmont Community College
Similar Profiles
David SmitheyDavid Smithey
Pastor at Mt. Zion Community ChurchPastor at Mt. Zion Community Church
Latasha TrotterLatasha Trotter
Youth Pastor at Mt. Zion Missionary Baptist ChurchYouth Pastor at Mt. Zion Missionary Baptist Church
Michael WestMichael West
Director of Staff at Mt Zion ChurchDirector of Staff at Mt Zion Church