Felicia Bland
Beaufort,NC
Summary
Experienced in document management and administrative support, with a strong background in maintaining accurate records and ensuring compliance with confidentiality regulations. Demonstrated ability to manage large volumes of documents through scanning, indexing, and quality assurance processes, resulting in streamlined operations and improved data integrity. Proficient in data entry and organization, effectively handling patient information while adhering to HIPAA guidelines. Proven track record of resolving inquiries and providing high-quality customer service in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Document Imaging Specialist
Carteret Healthcare
Morehead City, North Carolina
06.2012 - 01.2022
- Head of medical records for the Raab Clinic (later CHC Cancer Center)
- Managed schedules and contacts for CHC Cancer Center volunteer program
- Monitored automated document processing equipment including scanners, printers, copiers and fax machines.
- Maintained a detailed log of all scanned documents and their associated metadata.
- Managed the scanning, indexing and quality assurance of large volumes of documents.
- Performed data entry tasks to accurately capture document information.
- Resolved customer and patient inquiries related to medical records and other documented information.
- Electronically processed documents and records from sorting stage to archiving stage.
- Properly prepared and shipped records for storage at offsite facilities.
- Completed documents and work requests according to company standards.
- Applied strong organizational, planning and multitasking abilities to ensure smooth document processing.
- Assisted with the implementation of new document index naming for assigned roles
Medical Receptionist
Soundside Healthcare
Morehead City
10.2006 - 01.2012
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Some College (No Degree) -
Carteret Community College
Morehead City, NCSkills
- Document scanning and indexing
- Data entry
- Confidentiality compliance
- Document organization
- Record and file management
- HIPAA compliance
- Organizational skills
- Teamwork and communication
Certification
- Substitute Teacher Certificate
- Commissioned Notary Public for North Carolina
References
References available upon request.
Timeline
Document Imaging Specialist
Carteret Healthcare
06.2012 - 01.2022
Medical Receptionist
Soundside Healthcare
10.2006 - 01.2012
Some College (No Degree) -
Carteret Community College
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