Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline

Felicia Blunt

Manager
Maricopa,AZ

Summary

Obtain a professional position in which can further enhance skills utilizing compassion to provide exceptional customer service to the customers that privileged to be served. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

20
20
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Manager

Valon Mortgage
Phoenix
07.2022 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Certified Notary Signing Agent

Notary Public Count Our Blessing Notary
Phoenix, AZ
01.2017 - Current
  • Notary for local community.
  • Looked for signs of fraud or coercion and refused notarization.
  • Updated journal with names and dates for permanent record.
  • Checked documents and identifying credentials for all parties.
  • Administered oath to document signers to obtain affirmation of truth.
  • Utilized specialized software to accurately track notary services performed.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Checked client identification to maintain compliance with state legal requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.

CSR - Customer Service Representative

Safelite AutoGlass
Chandler, AZ
04.2019 - 02.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Manager

Popeyes Louisiana Kitchen
Phoenix, AZ
03.2015 - 08.2017
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Insurance Agent

Primerica
Milwaukee
03.2009 - 05.2013
  • Responded to customer calls swiftly to resolve issues and answer questions
  • Maintained high standards of customer service by building relationships with clients
  • Built relationships with clients using active listening and issue resolution to provide excellent service
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments
  • Created detailed reports for management to track performance and sales
  • Researched and identified potential new markets
  • Developed and implemented marketing strategies to boost sales and increase customer base

Real Estate Agent

Coldwell Banker
Milwaukee
06.2005 - 12.2013
  • Communicated with clients to understand property needs and preferences
  • Marketed and sold property for clients by hosting open houses and advertising online and in print
  • Developed and maintained relationships with clients through networking, postcards, and cold calling
  • Maintained connections with clients to encourage repeat business and referrals
  • Advertised client properties through websites, social media, and real estate guides
  • Reviewed market research data and changed sales plans accordingly
  • Advised clients on market conditions and property value for informed decision-making
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads

Owner/Operator

TJ'S Family Daycare
Milwaukee
07.2004 - 05.2013
  • Managed day-to-day business operations
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
  • Consulted with customers to assess needs and propose optimal solutions
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Kept all building areas and equipment functional and well-organized to promote business performance

Education

High school diploma -

Milwaukee High School of the Arts, Milwaukee, WI
01.1991 - 01.1995

Skills

Managementundefined

Certification

Certified Notary Public / Loan Signing Agent, 01/01/22, 01/01/27

Accomplishments

  • Supervised team of 65 staff members.
  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Timeline

Manager - Valon Mortgage
07.2022 - Current
CSR - Customer Service Representative - Safelite AutoGlass
04.2019 - 02.2020
Certified Notary Signing Agent - Notary Public Count Our Blessing Notary
01.2017 - Current
Manager - Popeyes Louisiana Kitchen
03.2015 - 08.2017
Insurance Agent - Primerica
03.2009 - 05.2013
Real Estate Agent - Coldwell Banker
06.2005 - 12.2013
Owner/Operator - TJ'S Family Daycare
07.2004 - 05.2013
Milwaukee High School of the Arts - High school diploma,
01.1991 - 01.1995

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