Felicia Bolen

• Streamlined government operations by identifying inefficiencies and implementing effective solutions.
• Improved interdepartmental communication through the development of collaborative processes and platforms.
• Collaborated with various departments to consolidate resource usage effectively while minimizing redundancies.
• Post money to invoices from state owned buildings and submerged lands

• Preformed complex examination and analyses of licensee’s criminal history and mental stability information received from various local, state, and national law enforcement agencies, and other related information to determine continual eligibility for licensure; Made determinations through independent research and verification of a licensee’s criminal history through the Comprehensive Case Information System; Researched and prepared correspondence and materials related to administrative actions dealing with suspensions; Updated appropriate databases to reflect administrative action taken against licensees; Performed appropriate data entry transactions to maintain records and statistics using a complex interactive computer database, specifically, the Imaging and Process Management System (IPMS).

• Organized and maintained all files related to regulatory actions.
• Produced and filed applications and related documentation for regulatory procedures.
• Enforced regulatory affairs department compliance with agency requirements.

• Streamlined regulatory submission processes for increased efficiency and reduced approval timeframes.
• Conducted thorough risk assessments to identify potential compliance issues and develop effective mitigation strategies.
• Ensured timely renewal of licenses.
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At this job I answered phones and transferred them to the write person. I also worked on the computer and closely with the deputies in the county. I also inserted calls for the deputies and Fire and EMS. Most of everything I did is confidential.

• Managed crisis communications, effectively mitigating potential reputational damage.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Good customer service skills are integral to the way we do things at McDonald's. A crew member will be expected to provide customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas. Food Preparation and cooking the wide variety of food we offer involves using a broad range of equipment and tools. They need to produce orders to a consistently high standard and understand that quality control is vital. Cleanliness and Hygiene requires thorough training in order to maintain our high standards. Before they start, they learn to use a variety of cleaning utensils and chemical cleaning products along with the correct protective equipment.