Felicia Boone

• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.

• Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
• Directly interacted with customers to deliver mail, packages, and ordered goods.

. Mentored and train junior and new employees.

.Transported clients safely to and from doctors visits.

. Had to oversee different facilities & kept work areas clean, organized, and safe to promote efficiency and team safety.