Felicia Bowens
Atlanta,GA
Summary
Dynamic and results-driven professional with a strong work ethic and proven reliability, honed at Choice Hotels. Expert in efficient cleaning techniques and safety protocols, I have successfully enhanced team performance through effective training programs, ensuring high standards of cleanliness and guest satisfaction. Adaptable and collaborative, I thrive in fast-paced environments.
Professional cleaner with comprehensive experience in maintaining and sanitizing warehouse environments. Known for strong team collaboration and adaptability, consistently delivering high-quality results. Skilled in using industrial cleaning equipment, ensuring safety standards, and managing waste efficiently. Reliable and focused on meeting dynamic needs of workplace.
Overview
29
29
years of professional experience
Work History
Warehouse Cleaner
ABM Janitorial Services
11.2021 - 10.2025
- Operated cleaning equipment such as floor scrubbers and vacuums effectively.
- Maintained cleanliness and organization of warehouse space to ensure a safe working environment.
- Assisted in waste disposal and recycling processes to promote sustainability.
- Followed safety protocols to minimize hazards during cleaning tasks.
Executive Housekeeper
Choice Hotels
07.2019 - 10.2021
- Directed daily operations of housekeeping department to ensure high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Streamlined inventory management processes, resulting in reduced supply costs and improved resource allocation.
- Coordinated schedules for housekeeping staff, optimizing workforce efficiency and coverage during peak periods.
Assistant Executive Housekeeper
Hampton Inn By Hilton
09.2017 - 07.2019
- Supervised housekeeping team to ensure adherence to cleanliness and safety standards.
- Trained new staff on operational procedures and quality expectations in hospitality.
- Coordinated room inspections, maintaining high guest satisfaction ratings through attention to detail.
- Streamlined inventory management processes for cleaning supplies, optimizing resource allocation.
Training Supervisor
Brittany Maids
06.2009 - 10.2017
- Developed and implemented training programs to enhance employee performance and compliance.
- Facilitated onboarding sessions for new hires, ensuring understanding of company policies and procedures.
- Assessed training needs through surveys and performance evaluations to tailor programs effectively.
- Mentored junior trainers, fostering skill development and knowledge sharing within the team.
- Schedule outside consultation for potential clients.
- Implement safety procedures when entering and exiting a home.
Lead Customer Service Representative
UPS-SCS Logistic
02.1999 - 06.2006
- Led customer service team, enhancing response times and improving client satisfaction.
- Developed training programs for new representatives, increasing team efficiency and knowledge retention.
- Streamlined communication processes between departments, ensuring timely resolution of customer inquiries.
- Managed escalation of complex issues, providing effective solutions to maintain customer loyalty.
Reservation Manager
Luxe Bel-Air Hotel
03.1997 - 01.1999
- Oversaw daily reservations operations, ensuring optimal room allocation and guest satisfaction.
- Implemented effective booking strategies that enhanced occupancy rates during peak seasons.
- Developed training programs for staff to improve customer service and reservation management skills.
- Streamlined reservation processes using advanced property management systems for increased efficiency.
- Work with sales and catering on special events and VIP guest always ensuring a top chef experience,
Education
High School Diploma -
Reseda High School
Reseda, CA05-1988
Skills
- Strong work ethic
- Reliability and punctuality
- Safety awareness
- Efficient cleaning techniques
- Sanitization techniques
- PPE
- Problem-solving
- Time management
- Teamwork and collaboration
- Routine maintenance
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Critical thinking
- Adaptable and flexible
Timeline
Warehouse Cleaner
ABM Janitorial Services
11.2021 - 10.2025
Executive Housekeeper
Choice Hotels
07.2019 - 10.2021
Assistant Executive Housekeeper
Hampton Inn By Hilton
09.2017 - 07.2019
Training Supervisor
Brittany Maids
06.2009 - 10.2017
Lead Customer Service Representative
UPS-SCS Logistic
02.1999 - 06.2006
Reservation Manager
Luxe Bel-Air Hotel
03.1997 - 01.1999
High School Diploma -
Reseda High School