Felicia Boyd
Knoxville,TN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Crazy Legs Sports Bar
05.2016 - 02.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash and bar revenue during special promotions or sporting events.
Server
Agave Grill And Cantina
05.2011 - 08.2015
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Cafe 209
03.2009 - 01.2011
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Education
Some College (No Degree) -
Osha 510
Ga State CampusOsha 30
Online 2021
High School Diploma -
North Augusta High School
North Augusta, SC05.2006
Skills
- Energetic and Outgoing
- Supply and Inventory Maintenance
- Serving and Bussing
- Sales Expertise
- Cash Handling and Management
- Credit and Cash Transactions
- Anticipating Guest Needs
- Monitoring Alcohol Consumption
- Liquor, Beer and Wine Knowledge
- Recipe and Menu Memorization
- Food Preparation and Safety
- Billing and Payment Processing
- Elegant Food Plating
- Performance Improvement
Certification
- Licensed MIXOLOGIST - est 2020
Timeline
Bartender
Crazy Legs Sports Bar
05.2016 - 02.2020
Server
Agave Grill And Cantina
05.2011 - 08.2015
Server
Cafe 209
03.2009 - 01.2011
Some College (No Degree) -
Osha 510
Osha 30
High School Diploma -
North Augusta High School
- Licensed MIXOLOGIST - est 2020
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