Felicia Bradford

• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

. Answer phone calls greet family members

.Prepare food for residents

.Assist in performing activities

• Delivered exceptional customer service by ensuring timely pickups and drop-offs, enhancing rider satisfaction and loyalty.
• Maintained a high level of vehicle cleanliness and safety, resulting in positive feedback and improved rider experiences.
• Navigated efficiently using GPS systems, optimizing routes to minimize time and fuel consumption for each trip.

• Prepared and served nutritious meals, ensuring adherence to dietary guidelines and enhancing patient satisfaction with food quality.
• Maintained a clean and organized kitchen environment, following strict safety protocols to promote hygiene and food safety.
• Assisted in inventory management, restocking supplies timely to ensure consistent meal service and minimize shortages.
• Monitored food temperatures and freshness, ensuring compliance with health regulations to prevent foodborne illnesses.
• Attended training sessions and meetings to learn new information and develop personal skills.

• Supervised daily operations, ensuring compliance with food safety standards and enhancing overall kitchen efficiency.
• Trained and mentored team members, fostering a collaborative environment that improved service delivery and morale.
• Streamlined inventory management processes, resulting in reduced waste and improved cost control measures.
• Implemented new scheduling strategies, optimizing staff coverage during peak hours and enhancing customer satisfaction.
• Developed and maintained positive customer relationships, leading to increased repeat business and community engagement.
• Directed and supervised team of 15 employees in daily operations.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Trained new employees on company policies, job duties, and performance expectations.
• Answered incoming calls efficiently, taking orders accurately to ensure timely service and customer satisfaction.
• Managed high call volumes during peak hours, demonstrating strong multitasking abilities and effective time management.

• Delivered packages efficiently, ensuring timely arrival while adhering to safety regulations and traffic laws.
• Maintained accurate delivery records, enhancing operational accuracy and supporting inventory management practices.
• Conducted vehicle inspections to ensure optimal performance and adherence to safety protocols, minimizing breakdowns.
• Collaborated with team members to optimize delivery routes, improving overall productivity and customer satisfaction.
• Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.