Felicia Bratcher
Walden,NY
Summary
Detail-oriented professional with expertise in workflow optimization and performance improvement. Committed to leveraging strong analytical skills and customer feedback analysis to drive service excellence and operational success.
Overview
2
2
years of professional experience
Work History
Crew Leader
Dunkin' Donuts
Montgomery, New York
08.2024 - 10.2025
- Supervised daily operations and maintained high service standards for customer satisfaction.
- Trained new crew members on procedures, equipment, and customer service techniques.
- Monitored team performance to promote collaboration and effective communication among staff.
- Ensured compliance with health and safety regulations during food preparation and service.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Implemented efficient workflow processes to improve speed of service during busy periods.
- Trained new hires on job duties, safety protocols, and company policies.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Operated equipment with strong focus on safety and ground communication.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Sales Associate
Burlington
New York, New York
08.2023 - 08.2023
- Assisted customers in locating desired products on the sales floor.
- Organized merchandise displays to enhance store presentation and accessibility.
- Engaged with customers to build rapport and encourage repeat visits to the store.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Deli Crew Member
ShopRite
Montgomery, New York
06.2023 - 06.2023
- Assisted customers with deli product selections and inquiries.
- Maintained cleanliness and organization of the deli counter area.
- Prepared deli items according to food safety guidelines.
- Collaborated with team members to ensure smooth service flow.
- Provided excellent customer service during busy peak hours.
- Greeted customers and provided excellent customer service.
- Checked expiration dates on food items regularly to ensure they were safe to serve.
Education
High School Diploma -
Valley Central High School
Montgomery, NY06-2023
Skills
- Crew leadership
- Customer service
- Sales expertise
- Product knowledge
- Health code compliance
- Workplace safety
- Workplace efficiency
- Store opening and closing
- Retail management
- Safety protocol adherence
- Teamwork and collaboration
- Eager learner
- Operational efficiency
- Creativity and innovation
- Salesmanship
- Highly Adaptive
- Stock management
- Sanitation practices
Timeline
Crew Leader
Dunkin' Donuts
08.2024 - 10.2025
Sales Associate
Burlington
08.2023 - 08.2023
Deli Crew Member
ShopRite
06.2023 - 06.2023
High School Diploma -
Valley Central High School