- DIY and Home Improvement
- Volunteering
- Watching Movies and TV Shows
- Music
- Crafting and DIY Projects
- I like working with my hands and fixing things
Felicia Breakfield
Whitmire,SC
Summary
Authorized to work in the US for any employer
Motivated lead/managements' experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Family Dollar
03.2023 - 09.2023
- Money handling
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Maintained accurate records of customer interactions and sales transactions using CRM software.
- Promoted products and services through effective communication, driving sales growth.
Cashier/Sales Associate
Circle K
11.2019 - 12.2021
- Provided excellent customer service by greeting customers, answering questions, and resolving issues
- Processed customer transactions efficiently using Point of Sale (POS) systems.
- Balanced cash drawer at the end of each shift, ensuring accuracy in monetary transactions
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Server/Restaurant Cashier
Waffle House Restaurant
04.2016 - 07.2017
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed order accuracy and timely delivery, enhancing overall dining experience for patrons.
- Trained new servers on menu knowledge and service protocols, improving team efficiency and performance.
- Collaborated with kitchen staff to coordinate food preparation, optimizing workflow during peak hours.
Cashier Team Lead
Citgo Corner Mart
11.2012 - 12.2014
- Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
- Trained new cashiers on point-of-sale systems and customer interaction techniques.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Managed daily cash reconciliation, ensuring accuracy in financial transactions.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Picker/Packer Associate
Action Staffing (Renfro Warehouse)
01.2011 - 10.2011
- Sorted and packed products according to shipping specifications and quality standards.
- Implemented best practices for packaging materials to enhance product protection during transit.
- Monitored work areas for cleanliness and safety compliance, promoting a safe working environment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Collaborated with team members to optimize workflow and reduce packing errors.
- Conducted regular inventory checks to maintain accurate stock levels and minimize discrepancies.
Cashier
Hot Spot Retails
02.2010 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
GED -
Adult Education
Union, SC06-2011
Skills
- Cash Handling
- Retail Sales
- Upselling
- Serving Experience
- Active listening
- Customer focus
- Complaint handling
- Microsoft outlook
- Customer relations
- Payment processing
- Data entry
- Scheduling
- Product knowledge
- Team development
- Staff training
- Microsoft Excel
- Paperwork processing
- Prioritization
- Documentation
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Food Handler Certification
Interests
Timeline
CSR - Customer Service Representative
Family Dollar
03.2023 - 09.2023
Cashier/Sales Associate
Circle K
11.2019 - 12.2021
Server/Restaurant Cashier
Waffle House Restaurant
04.2016 - 07.2017
Cashier Team Lead
Citgo Corner Mart
11.2012 - 12.2014
Picker/Packer Associate
Action Staffing (Renfro Warehouse)
01.2011 - 10.2011
Cashier
Hot Spot Retails
02.2010 - 01.2011
GED -
Adult Education
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