Summary
Overview
Work History
Education
Skills
Timeline
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FELICIA BROOKS

Jacksonville,Florida

Summary

Motivated Logistics Operator offering 19 years of experience in efficiently managing the flow of goods. Focused on maximizing productivity by overseeing performance, maintaining status on the movement of goods, managing warehouse layouts for storage capacity and negotiating rates with carriers. Skilled in maintaining constant contact with carriers and employees to deliver goods efficiently. Looking to build upon skills and tackle new responsibilities. Able to handle multiple tasks at once and lead a team of employees. Committed to providing exemplary service to customers by delivering materials on time.Proven leadership in developing the most effective transportation solutions to deliver goods on time. Successful in motivating and overseeing several team project. Talented in maintaining communications with other departmental supervisors to promote efficient business operations. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork and resolving. Capable of operating within established budgets, forecasts, cost objectives and service levels. Proficient in conducting performance evaluations, training associates and providing thorough reports to management. Safety-conscious qualified with DOT, IATA, ICAO and IMDG regulations. Specializing in increasing efficiency and accuracy in shipping and receiving operations. I would be a great addition for the leadership for as the Logistics Supervisor.

Overview

21
21
years of professional experience

Work History

Logistics Operator III

Embraer Defense & Security
Jacksonville, Florida
02.2015 - Current
  • Prepared various packages for shipment
  • Provided updated shipment information via email
  • Confirmed that packages met federal shipping guidelines
  • Assisted customers in tracking missing or delayed packages
  • Prepared all required shipping documents
  • Reduced logistics/customs cost from $8M to $4M via selection of new carriers and proper duty classification
  • Wrote desk top procedures for daily processes
  • Insured all documentation for exports has been properly processed for export compliance
  • Arranged with freight forwarders and trucking company pick up and delivery of merchandise through shipping instructions
  • Requested quotations from freight forwarders and trucking services for shipments
  • Coordinated with suppliers and warehouses prices and lead-time of goods
  • Prepared all shipping documents: purchase orders, acknowledgments, invoices, packing list and letter of credits
  • Receives, edits, verifies, and coordinates information on shipments with production scheduling, warehouse shipping, and customer service departments
  • Coordinate movement of time critical cargo via air services from time of pickup to delivery
  • Negotiated and arranged transport of goods with shipping and freight companies, maintained supply of packing materials
  • Installed straps, braces and padding to loads in order to prevent shifting and damage during transfer shipment, keep records of all goods shipped, received, and stored
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents, provided personalized service to customer
  • Coordinated freight logistics and documentation with international shippers
  • Complied with all airline and federal aviation regulations to ensure complete safety and security procedures were met
    Attended workshops and training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
    Assist in researching core and operational causes of shipment complaints, and provides recommendations to address issues to ensure customer satisfaction
    Communicates shipment advice to customers and provide any necessary follow-up and problem resolution
    Notifies customer, distributor, and other related parties of findings, adjustments, and recommendations
    Route daily outbound freight and perform rate comparisons
    Monitor and perform shipping functions from SAP system
    Oversee international shipping processes
    Confirmed all shipping details before allowing packages to leave facility
    Maintained updated database of all shipments deliveries and returns
    Handled claims with insurance companies for issues with shipments
    Arranged domestic and international shipments
    Coordinated with clients and shippers to ensure continuity with shipping details
    Maintained effective data management system to track all shipments and deliveries
    Addressed any issues with late or missing shipments or expected deliveries
    Checked accuracy of invoices from customers brokers
    Prepared all required customs and air freight documentation
  • Organized and efficient Sales Order Processor with skills needed to fulfill all requirements of position for company in need
    Proficient in computer programs related to sales orders and invoices including all MS Office programs
    Organized in data entry both handwritten or input into computer
    Updated company tracking system with latest information
    Communicated with customers to answer questions and perform account maintenance
    Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors
    Prepared and packed boxes for overnight delivery
    Assisted customers by providing tracking information and resolving shipping or merchandise issues
    Completed accurate order entry, including data verification
    Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
    Received and followed pick sheets to gather merchandise for customer orders
    Assisted customers with product and service selections
    Documented shipping information for each order and tracked packages when necessary
    Checked completed work for proper spelling, grammar, punctuation and format
    Entered data into databases in alphabetic and numerical order
    Prepared data by compiling and sorting information

Aviation Technical Supply Operator

US ARMY- Joint Base
Tacoma, WA
11.2011 - 01.2014
  • Provide services in support of inventory control, storage and distribution, cataloging or supply identification systems, property utilization, or other related supply activities including those associated with automated or manual supply accounting systems
  • Manages aviation materials and resource tracking, tools management, and Hazardous Material Management
  • Responsible for all repair/repairable items procurement and returns
  • Verifies availability and orders parts as needed
  • Insures part availability, receives part, stores, prepares Material Release Order and forwards part to maintenance shops
  • Recovers damaged/unserviceable part, initiates turn-in procedure, prepares for shipment, packages and ships to depots
  • Maintains Document Control Register and ship-out log
  • Verifies that appropriate activity has received returned part
  • Establishes coordination networking with, Item Managers, civilian contract vendors, etc
  • Refined Aviation Operation Support Technical Supply Standard Operating Procedures, enabling superior logistical support throughout fleet and decreased logistical processing time by over 24 percent
  • Developed junior subordinates by familiarizing them with United Level Logistics program and other skills not taught in Army Advanced Individual Training that were crucial to executing aviation logistics operations
  • Stored, Managed, Inventoried maintained over 1,690 aviation maintenance parts worth in excess of 12 million dollars with extreme precision and 100 percent accountability of all assigned equipment valued over $100,000 dollars
  • Directed execution of over five thousand logistical transactions which supported 320 percent increase in assets assigned while newly establishing new Technical Supply Logistic Operations

Transportation Coordinator & Unit Supply Specialist Clerk

U.S ARMY
Savannah, GA
05.2009 - 11.2011
  • Hunter Army Airfield, Georgia
  • Coordinate deployment and distribution actions with multinational, joint, Army and commercial agencies
  • Prepare and validate deployment and redeployment plans, orders, and regulations
  • Plan and supervise use of computer system to document distribution operations
  • Organized deployment data into mode specific load planning data Supported Installation transportation freight movement Provided source data for in-transit visibility Prepared all unit/organizational supply documents
  • Maintained automated supply system for accounting of organizational and installation supplies and equipment
  • Issued and receive small arms
  • Secures and controls weapons and ammunition in security areas
  • Schedules and performs preventive and organizational maintenance on weapons
  • Inspects completed work for accuracy and compliance with established procedures
  • Coordinates supply activities
  • Reviewed and annotates changes to unit material condition status report
  • Post transactions to organizational and installation property books and supporting transaction files
  • Determines method of obtaining relief from responsibility for lost, damaged and destroyed supply items
  • Rebuilt over 20 component listing documents in (PBUSE) Property Book Unit Supply Enhanced system, drastically increasing unit's ability to accurately recognize and fill shortages
  • Implemented successful Command Supply Discipline Program by incorporating aggressive training plan for all supply personnel resulting in fewer losses of government property

Warehouse Issue/Receiving Supervisor

US Army, U.S Army- Hunter Army
Savannah, GA
02.2003 - 09.2006
  • Coordinate all functions related to receivables that ship into warehouse
  • Unload products from trucks (flatbed and closed vans) supervise and physically perform
  • Inspects all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received
  • Sign off on Bill of Lading properly noting any damaged freight and handling claims when needed
  • Inspect and verify counts on all equipment received for day
  • Work hand in hand with warehouse manager to maintain physical condition of warehouse by planning and implementing new design layouts based on storage needs for incoming & current equipment
  • Ensure inventory documents are complete, current, and stored appropriately
  • Current, and stored appropriately
  • Established multi-class storage activity within 72 hours supporting Operation Iraqi Freedom
  • Processed over 15,000 shipping, receiving and storage receipts with zero denial rate
  • Incorporated composite risk management on daily basis to ensure equipment, facilities and supplies were used in and effective positive manner while maintains logistical operations in accordance with regulations, standardizing maintenance support operations and maintaining 100 percent accountability
  • Stressed importance of safety and equipment maintenance to subordinates resulting in zero accidents in section
  • Processes receipts from Central Release Point for 26 customer units; utilizes Standard Army Supply System for processing estimated $2.5 million worth of repair parts

Education

Hazmat Qualified - Hazmat Qualified

Lions Technology INC
Jacksonville, Fl
08.2019

Some College 61 Semester Hours - Nursing Practice

Savannah Technical College
Savannah, GA
2007

LOGISTICS QUALIFIED - Logistics And Materials Management

U.S ARMY QUARTERMASTER CORPS
FT. LEE VA
2001

High School Diploma -

Interlachen High School
Interlachen Florida
1998

Skills

  • Supervisory Skills
  • Strong organizational skills especially in high-pressure situations
  • Customer Materials, Scheduling
  • Training staff
  • Transportation cost research
  • Shipping schedules
  • Customs compliance
  • Logistics oversight
  • SAP experience
  • Extensive knowledge of shipping and receiving functions, HAZMAT qualified
  • Knowledge of inventory systems and methods
  • 15 years of experience in team lead and /or people management Experience working in Supervisory role in Logistics Operations
  • Export/Customs paperwork experience
  • Ability to plan and prioritize based on requirements to meet schedule deadlines in coordination with other areas
  • Alcohol, Tobacco, Firearms and Explosives receiving and shipping qualified

Timeline

Logistics Operator III

Embraer Defense & Security
02.2015 - Current

Aviation Technical Supply Operator

US ARMY- Joint Base
11.2011 - 01.2014

Transportation Coordinator & Unit Supply Specialist Clerk

U.S ARMY
05.2009 - 11.2011

Warehouse Issue/Receiving Supervisor

US Army, U.S Army- Hunter Army
02.2003 - 09.2006

Hazmat Qualified - Hazmat Qualified

Lions Technology INC

Some College 61 Semester Hours - Nursing Practice

Savannah Technical College

LOGISTICS QUALIFIED - Logistics And Materials Management

U.S ARMY QUARTERMASTER CORPS

High School Diploma -

Interlachen High School
FELICIA BROOKS