Felicia Broomfield
Apopka
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Traveling Business Office Manager
Aston Health Consulting Services
Tampa
03.2025 - Current
- Travel to assigned skilled nursing facilities within the state, and act as interim BOM.
- Manage census activities daily.
- Assists facilities with Medicaid pending applications, and works with residents, families, and outside agencies to obtain coverage through Medicaid.
- Work with the Department of Elder Affairs on obtaining Levels of Care for all residents applying for ICP Medicaid.
- Submit applications to the Social Security office for Rep Payee.
- Work with the CBO team to ensure accurate claims are being billed for payment.
- Make daily deposits, and report daily deposits to the CBO team, including private and insurance payments.
- Post payments received to resident accounts.
- Responsible for private pay collections.
- Responsible for managing RFMS accounts for all in-house residents, and reconciliations on a weekly and monthly basis.
Rehab Office Associate
AdventHealth
Orlando
01.2022 - 03.2025
- Coordinated patient scheduling for rehabilitation services when needing PT, OT, or SLP.
- Collaborated with the rehab team to streamline patients needing to be prioritized for insurance authorizations and/or discharges.
- Completed daily audits on documentation and notified rehab supervisors when completing patient charts of what is missing.
- Assisted in providing training to all new rehab scheduling staff.
- Issued work schedules, duty assignments, and deadlines for all rehab department staff.
- Managed communications between staff and supervisors regarding schedule needs, call-offs, and staffing questions.
- Assisted in other daily administrative tasks, as needed.
AR Coordinator
Aston Health Consulting Services
Tampa
10.2022 - 03.2023
- Travel to SNFs around the state to train all new and oncoming BOMs.
- Manage accounts receivable, including invoices, monthly statements, and reconciling.
- Assist facilities with no BOM in processing payment transactions and cash posting for all resident accounts.
- Perform private collection calls on SNFs' residential accounts for both current and discharged residents.
- Audit SNF AR ledgers with BOMs to perform collection calls on any outstanding balances.
- Assist assigned facilities in month Triply check meeting and correct errors found within UBs to ensure accurate billing of claims for payment.
Business Office Manager
Winter Garden Rehabilitation and Nursing Center
Winter Garden
07.2019 - 10.2022
- Manage census activities, including daily, weekly, and monthly balancing with the nursing and admissions departments.
- Verify patient eligibility and benefits with insurance agencies.
- Screen potential long-term residents for Medicaid eligibility, process pending documents, and complete applications for those who are eligible.
- Act as a Medicaid liaison between residents, responsible parties, and the Dept. Of Children and Families and the Social Security Administration.
- Handle the oversight of payroll by reviewing and approving timecards for the facility.
- Maintain the process of applications, interviewing, and onboarding for new hires.
- Administer employee orientation, ongoing yearly training, and development.
- Conduct Level 2 background screens in accordance with facility policy.
- Maintain HR files, licensures, and certifications for 136 employees at the facility.
- Report, maintain, and monitor all worker compensation case files.
- Collect and process all facility/vendor invoices, and submit them to the AP department for approval processing.
Social Services Assistant
Quality Healthcare Center
Winter Garden
01.2016 - 07.2019
- Administer weekly care plan meetings with residents and responsible parties.
- Address advance directives upon admission, and assist in the determination of the appropriate medical decision maker, including assisting with guardianship when indicated.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Coordinate the resident discharge process, and make referrals for appropriate home care services and equipment needs prior to returning to the community.
- Developed partnerships with local organizations that offer assistance to individuals in need.
Admissions Coordinator
Quality Healthcare Center
Winter Garden
03.2016 - 07.2018
- Facilitated patient admissions by verifying insurance and eligibility information.
- Collaborated with various departments to streamline the admissions process effectively.
- Coordinated with physicians, nurses, and hospital case management to ensure the proper admission of patients.
- Processed admissions paperwork, including consent forms, advance directives, financial documents, and other related materials.
- Monitored bed availability throughout the facility to ensure timely placement of admitted patients.
- Collect all appropriate documentation upfront for all potential residents admitting for long-term care and needing ICP Medicaid.
- Provided tours around the facility for all prospective families looking for placement.
- Managed all front office duties, such as answering phone calls, greeting guests, and maintaining office supplies.
Education
Associate of Science - Health Information Technology
Seminole State College
Lake Mary, FL12-2016
Certificate - Medical Billing And Coding
Seminole State College
Lake Mary, FL12-2016
High School Diploma -
Apopka High School
Apopka05-2007
Skills
- Medicaid administration
- Insurance verification
- Accounts receivable management
- Financial documentation and reporting
- Payroll management
- Credit and collections
- Electronic medical records (EMR) systems
- Account reconciliation
- Human resources
- Organizational skills
- Attention to detail
- Effective communication
- Data Entry Management
Timeline
Traveling Business Office Manager
Aston Health Consulting Services
03.2025 - Current
AR Coordinator
Aston Health Consulting Services
10.2022 - 03.2023
Rehab Office Associate
AdventHealth
01.2022 - 03.2025
Business Office Manager
Winter Garden Rehabilitation and Nursing Center
07.2019 - 10.2022
Admissions Coordinator
Quality Healthcare Center
03.2016 - 07.2018
Social Services Assistant
Quality Healthcare Center
01.2016 - 07.2019
Associate of Science - Health Information Technology
Seminole State College
Certificate - Medical Billing And Coding
Seminole State College
High School Diploma -
Apopka High School
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