Felicia Brown
Houston,TX
Summary
Dynamic Inventory Control Supervisor with over a decade of comprehensive experience in inventory management and operational excellence. Proven track record of maintaining meticulous inventory records, ensuring strict adherence to client service level agreements, and implementing strategic initiatives to drive continuous process improvement. Adept in leading cross-functional teams, fostering a culture of accountability and teamwork to achieve organizational objectives. Seeking to leverage leadership, problem-solving, and technology-driven skills to optimize inventory accuracy and operational efficiency in a challenging role.
Overview
27
27
years of professional experience
Work History
Procurement/Purchasing Specialist
Schlumberger
01.2023 - Current
- Deliver high-quality purchasing services adhering to defined procedures, ensuring quantity, quality, and timeliness.
- Ensure service quality and contribute to enhancing purchasing processes and knowledge management.
- Manage purchase order (PO) processing and maintenance.
- Assist users in defining purchase requests as needed.
- Determine appropriate purchasing channels for each request, selecting suppliers based on price, quality, and lead time considerations.
- Monitor status of open purchase orders to ensure timely delivery, addressing any issues promptly and effectively.
- Manage changes to purchase orders (expedites, deferrals, cancellations) based on shifting demand requirements.
- Collaborate with accounts payable team and expeditors to resolve invoice issues swiftly.
- Escalate complex issues to Procurement Leadership for resolution.
- Solve non-complex issues with planners to facilitate smooth operations.
- Recommend documentation revisions and process enhancements as necessary.
- • Participate actively in continuous improvement projects to optimize procurement processes.
- • Utilize mandated procurement tools such as Ariba, ASL, and QUEST effectively.
- • Coordinate closely with warehouse teams to ensure timely receipt and delivery of inventory.
- • Collaborate with vendors to improve delivery schedules and performance metrics.
Inventory Management Specialist
Schlumberger
01.2022 - 01.2023
- Managed inventory through daily counts of raw materials and finished products.
- Updated spreadsheets daily and distributed to teams.
- Utilized SAP to input information from planning to warehouse for production orders.
- Identified shortages in raw materials and communicated adjustments to planning team to address deficiencies.
- Coordinated with purchasing department to ensure timely material orders.
- Conducted research to resolve discrepancies discovered during daily and physical inventory counts.
Inventory Control Representative III
Houston Community College
01.2018 - 01.2022
- Oversaw Asset Management System for capital assets and inventory.
- Coordinated equipment movement, transfers, and disposals.
- Conducted physical inventory audits and resolved discrepancies.
- Managed surplus asset sales and disposal activities, coordinating temporary storage services as needed.
Inventory Control Supervisor
Verizon Wireless
01.2008 - 01.2017
- Supervised team of 10 representatives across multiple stores.
- Managed daily cycle counts and quarterly full counts.
- Reconciled and reported discrepancies against Warehouse Management System.
- Monitored inventory levels and facilitated inter-district transfers.
- Ensured adherence to policies and procedures, maintaining a secure and organized work environment.
Retail Customer Service Representative and Back-Up Operations
Verizon Wireless
01.2005 - 01.2008
- Provided customer assistance for account maintenance and equipment troubleshooting.
- Conducted daily and annual cycle counts, ensuring reconciliation accuracy.
- Managed inbound calls and delivered high-quality in-store customer service.
- Analyzed billing statements and effectively resolved escalated customer issues.
Senior Customer Support Representative (Team Lead), Retail Customer Support
Verizon Wireless
01.2000 - 01.2005
Customer Care Representative
Verizon Wireless
01.1997 - 01.2000
Education
Bachelor of Business Administration (BBA) in Business Management - Concentration in Technical Administration
DeVry University
Houston, TX12.2015
Skills
- Inventory Accuracy
- Leadership
- Problem Solving
- Knowledge of Policies and Procedures
- Strategic Planning
- Coordination and Communication
- Customer Relationship Management (CRM)
- Process Enhancement
- Technology Utilization
- Vendor Collaboration
- Thoroughness and Attention to Detail
- Time Management
- Decision Making
- Interpersonal Skills
- Flexibility and Adaptability
References
Available upon request.
Timeline
Procurement/Purchasing Specialist
Schlumberger
01.2023 - Current
Inventory Management Specialist
Schlumberger
01.2022 - 01.2023
Inventory Control Representative III
Houston Community College
01.2018 - 01.2022
Inventory Control Supervisor
Verizon Wireless
01.2008 - 01.2017
Retail Customer Service Representative and Back-Up Operations
Verizon Wireless
01.2005 - 01.2008
Senior Customer Support Representative (Team Lead), Retail Customer Support
Verizon Wireless
01.2000 - 01.2005
Customer Care Representative
Verizon Wireless
01.1997 - 01.2000
Bachelor of Business Administration (BBA) in Business Management - Concentration in Technical Administration
DeVry University
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