FELICIA BROWN
Olive Branch,MS
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
10
10
years of professional experience
Work History
Shipping Clerk
Kuehne + Nagel
05.2023 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Improved shipping efficiency by streamlining packing and labeling processes.
Co Manager
Wendy's
01.2020 - 05.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
DC Specialist
Sephora
01.2019 - 03.2020
- Train floor associates in departmental preferred methods and standard operating procedures
- Pro-actively respond to direction from leadership team, including Shift Coordinators, management staff and other departmental personnel
- Maintain regular and acceptable attendance as set by Sephora
- Maintain a flexible work schedule and adhere to the requirement of working any designated shift and overtime as requested per business and operational needs
- Provide high quality internal and external customer service per company standards
Wave Closure Clerk
William Sonoma
09.2015 - 01.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Created agendas and communication materials for team meetings
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Attended departmental meetings, providing feedback to enhance future performance
- Improved operations by working with team members and customers to find workable solutions
- Earned reputation for good attendance and hard work
Quality Control Clerk
Synnex
01.2015 - 10.2015
- Inspect, test, & sample materials, parts, & products for defects
- Conduct visual and measurement tests
Education
Diploma -
Olive Branch High School
Olive Branch, MSSkills
- Strong Leadership and Motivation Skills
- Reading Comprehension
- Proficient in Excel & Word
- Quality Control Analysis
- Production and Processing
- Time Management
- Clerical
- DC Specialist
Timeline
Shipping Clerk
Kuehne + Nagel
05.2023 - Current
Co Manager
Wendy's
01.2020 - 05.2023
DC Specialist
Sephora
01.2019 - 03.2020
Wave Closure Clerk
William Sonoma
09.2015 - 01.2019
Quality Control Clerk
Synnex
01.2015 - 10.2015
Diploma -
Olive Branch High School
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