Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Brown

Felicia Brown

Peoria,AZ

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

20
20
years of professional experience

Work History

Surrogate

Self Employed
01.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.

Ramp/Gate Agent

Piedmont Airlines
04.2023 - 07.2024
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
  • Streamlined gate operations for timely departures and minimized delays.
  • Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.

House Cleaner

Self Employed
03.2021 - 04.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.


Driver

Lyft
03.2020 - 03.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Driver

Amazon
03.2020 - 03.2021
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

Oilfield Operator

Transload and Logistics
02.2011 - 03.2020


  • Corrected unsafe conditions or practices immediately upon recognition to eliminate workplace accidents.
  • Troubleshot and repaired day-to-day operational issues to keep productivity levels high and prevent safety hazards.
  • Safeguarded company assets, immediately reporting security violations to supervisors to prevent or mitigate corporate loss.
  • Reported actual or potential environmental incidents immediately to supervisors to assist in minimizing harmful outcomes and quickly restoring order.
  • Maintained efficient systems to meet daily goals for gas, oil and water production.
  • Drove trucks transporting high-pressure pumping equipment and chemicals, fluids or gases to be pumped into wells.
  • Collaborated with roustabouts and related service employees to managing daily operations and repair needs.
  • Loaded and unloaded Frac sand from semi trucks as well as rail cars.
  • Weighed the frac sand on semi scales.

Order Puller

Locke Supply
10.2008 - 02.2011


  • Streamlined order pulling process by implementing efficient organizational systems and prioritizing tasks.
  • Maintained detailed records of pulled items using inventory management software to ensure accuracy in reporting.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Prepared packages for shipment efficiently, minimizing potential damages during transit.
  • Utilized barcode scanning technology for precise tracking of product locations within the warehouse for faster order pulling.
  • Succeeded in meeting daily order pulling targets consistently, contributing significantly to the overall efficiency of the warehouse operations.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Car Hop

Sonic
10.2005 - 10.2008
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.


Education

GED -

OCCC
Oklahoma City, OK

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Verbal communication
  • Problem resolution
  • Decision-making
  • Organization and time management

Timeline

Ramp/Gate Agent

Piedmont Airlines
04.2023 - 07.2024

Surrogate

Self Employed
01.2022 - Current

House Cleaner

Self Employed
03.2021 - 04.2024

Driver

Lyft
03.2020 - 03.2022

Driver

Amazon
03.2020 - 03.2021

Oilfield Operator

Transload and Logistics
02.2011 - 03.2020

Order Puller

Locke Supply
10.2008 - 02.2011

Car Hop

Sonic
10.2005 - 10.2008

GED -

OCCC

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