Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Bryant-Smith

Denham Springs,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively on my own or team-oriented and quickly mastering new skills. Outstanding attention-to-detail, oral and written communication skills, and administrative management.

Overview

22
22
years of professional experience
9
9
Certification

Work History

Credentialing Coordinator

Stonetrust Commercial Insurance Company
Temp Work
02.2023 - 06.2023
  • Updated agents' and branches' state licenses to ensure compliance with regulatory requirements
  • Utilized Salesforce to extract data and compiled it in Excel for efficient updates to the WCXP Insurity system
  • Collaborated with the supervisor to resolve any discrepancies or issues related to credentials and licenses
  • Implemented efficient processes for tracking and managing credential expiration dates, ensuring timely renewals and compliance
  • Provided administrative support, including organizing, maintaining, and uploading electronic files related to credentials and licenses in WCXP software.

Services Coordinator

East Baton Rouge Council on Aging
Baton Rouge, LA
12.2018 - 07.2021
  • Oversees a staff of 20 employees, who provide care clients that are 60 years old or older in the East Baton Rouge Parish
  • Maintain records, develop reports and conducts random monthly visits to ensure clients are receiving adequate care
  • Compose employees’ schedules, log employees’ mileage data, print travel routes and distribute monthly supply of material aid for employee’s clients
  • Contribute to the preparation and administration of the program's 60K budget in collaboration with the Director
  • Motivated and encouraged team members to communicate more openly, constructively with each other and clients

Paraprofessional Assistant

GEO Prep Academy
Baton Rouge, LA
06.2018 - 10.2018
  • Assisted three teachers in developing learning materials for students
  • Compiled data, tracked students progress and created monthly reports for each child (65)
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Created a fun, warm and exciting atmosphere where children could play and learn while strengthening their motor skills
  • Implemented a positive disciplinary plan, which promoted responsibility and student accountability

Office Manager

Brother Smith Transportation
Baton Rouge, LA
03.2016 - 05.2018
  • Managed all aspects of customer service and logistic operations
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Effectively communicated with drivers and monitored driving hours with an electronic logging device to stay in compliance with the Federal Motor Carrier Safety Administration regulations
  • Accurately maintained transportation database with all pertinent information such as valid insurance, mileage data, overhead costs, billing reports, truck routes, and various logistical details

Licensing Analyst

The Louisiana Board of Pharmacy
Baton Rouge, LA
06.2006 - 09.2015
  • Responsible for processing the Controlled Dangerous Substance (CDS) Licenses for all medical professionals, hospitals, and clinics
  • Performed primary and secondary licensing source verifications of credentials, printed, and issued CDS licenses (DEA & State License)
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our licenses and service
  • Prepared administrative documentation and issued Law Books to all new pharmacies

Design Consultant

Thomasville Gallery
Baton Rouge, LA
07.2001 - 05.2006
  • Developed design plans and budgets for clients based on their requirements
  • Review of furniture inventory and reordering of fabrics/finishes monthly
  • Finalized presentation storyboards and set up home décor once furniture arrived at the client’s home
  • Responsible for Thomasville Gallery $25,000 sales goal monthly
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills to sell furniture

Education

M.B.A., (Master of Business Administration) -

Grand Canyon University
07.2023

Bachelor of Science - Interior Design

Southern University A & M College
06.2001

Skills

  • Effective Written and Verbal Communication
  • Data Research and Analysis
  • Credentialing Audits
  • License Verifications
  • Employee Onboarding
  • Facility Credentialing
  • Management Collaboration
  • Application Coordination
  • Proficiency in MS Word, Salesforce, WCXP, Teams
  • Training and Development

Certification

Diversity Training/ HIPAA Certification/ Elderly Sensitivity Training/ Active Shooter/ Defensive Driving Training/ Red Cross/CPR Certification/ Security Awareness/ Cyber Mindfulness

Timeline

Credentialing Coordinator

Stonetrust Commercial Insurance Company
02.2023 - 06.2023

Services Coordinator

East Baton Rouge Council on Aging
12.2018 - 07.2021

Paraprofessional Assistant

GEO Prep Academy
06.2018 - 10.2018

Office Manager

Brother Smith Transportation
03.2016 - 05.2018

Licensing Analyst

The Louisiana Board of Pharmacy
06.2006 - 09.2015

Design Consultant

Thomasville Gallery
07.2001 - 05.2006

M.B.A., (Master of Business Administration) -

Grand Canyon University

Bachelor of Science - Interior Design

Southern University A & M College

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Felicia Bryant-Smith