Felicia Bunkley
Tampa,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
IDEA Public Charter School
Tampa, FL
06.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Customer Service Manager
Walmart
Tampa, FL
08.2012 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed business performance data and forecasted business results for upper management.
- Managed customer service inquiries and complaints in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Stock Order Taker,picker,stow
Amazon
Tampa, FL
09.2018 - 10.2023
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated pallet jacks and forklifts to move large orders.
- Tracked outgoing orders to provide shipping status to customers.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Utilized RF scanners to scan products accurately and efficiently.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Crew Trainer
McDonald's
Tampa, FL
10.2009 - 12.2016
- Provided ongoing mentorship to crew members, enhancing team performance.
- Devised programs to develop executive potential among employees in lower-level positions.
- Documented performance, safety and customer service needs to improve operations.
Education
High School Diploma -
Middleton High
4801 N. 22nd St05-2005
Skills
- Customer service
- Employee training
- Team building
- Conflict resolution
- Performance management
- Operational strategy
References
References available upon request.
Timeline
Assistant Manager
IDEA Public Charter School
06.2022 - Current
Stock Order Taker,picker,stow
Amazon
09.2018 - 10.2023
Customer Service Manager
Walmart
08.2012 - Current
Crew Trainer
McDonald's
10.2009 - 12.2016
High School Diploma -
Middleton High
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