Felicia Bunkley
Tampa
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in resolving issues and enhancing customer satisfaction. Known for strong work ethic and integrity, I effectively managed high-stress situations while mentoring new hires. Proficient in cash handling and committed to delivering exceptional service with patience and empathy.
Overview
2026
2026
years of professional experience
Work History
CASHIER/Order Tracker/Food Preparer
McDonald's Restaurant
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cafeteria Assistant Manager
IDea Hope Academy
06.2023 - Current
- Improved staff morale through effective communication, team-building activities, and recognition programs.
- Collaborated with the Cafeteria Manager to develop innovative menu offerings that catered to diverse dietary preferences.
- Contributed to budget planning efforts by monitoring expenses closely and identifying opportunities for cost reduction.
- Maintained strict compliance with health and safety regulations, creating a safe and clean environment for customers and staff.
Customer Service/Team Leader
Walmart
08.2012 - Current
- Implemented feedback mechanisms, enabling continuous improvement in customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
- Accurately handled cash register transactions while providing excellent customer service.
- Provided superior customer service leadership by greeting and assisting customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
Warehouse Order Picker
Amazon
10.2007 - 12.2014
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
Education
High School Diploma -
Middleton High School
Tampa, FL06-2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cafeteria Assistant Manager
IDea Hope Academy
06.2023 - Current
Customer Service/Team Leader
Walmart
08.2012 - Current
Warehouse Order Picker
Amazon
10.2007 - 12.2014
CASHIER/Order Tracker/Food Preparer
McDonald's Restaurant
High School Diploma -
Middleton High School
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