Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Felicia Bustamante

Felicia Bustamante

Department Supervisor
Abilene,TX

Summary

Dynamic retail manager with a proven track record at Home Depot, excelling in staff supervision and operational efficiency. Expert in implementing cost reduction strategies while fostering a culture of teamwork and employee engagement. Skilled in performance evaluations and conflict resolution, driving sales growth and enhancing customer satisfaction. Outgoing and energetic with several years of experience.

Overview

17
17
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
Abilene
01.2024 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked with fellow sales team members to achieve group targets.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled returns and exchanges according to company policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Processed credit card transactions quickly and securely.
  • Bagged or packaged purchases and wrapped gifts.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers to determine wants or needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Collected payments and provided accurate change.
  • Provided accurate information about products, prices and services.
  • Recommended, selected and located merchandise based on customer desires.
  • Organized stockroom shelves according to size, color or style.
  • Prepared merchandise for purchase or rental.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed trusting relationships with customers by making personal connections.
  • Assisted customers with product selection, sizing and styling.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers and provided exceptional customer service.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Processed transactions using a point-of-sale system.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Department Supervisor

Home Depot
Abilene
03.2020 - Current
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Implemented strategies to increase efficiency while reducing costs.
  • Maintained safety protocols to insure the safety of employees.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Conducted performance reviews for staff members.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Worked closely with sales associates to complete tasks.
  • Facilitated communication between management, staff, and customers.
  • Managed inventory levels of supplies required for daily operations.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Organized special events or meetings related to the department's activities.
  • Resolved customer complaints in a timely manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised departmental employees, delegating with tasks and responsibilities.
  • Balanced workloads to meet targets without overtaxing employees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.

Manager

Sally Beauty Holdings Inc.
Abilene
06.2014 - 01.2020
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented quality control measures to uphold company standards.
  • Monitored staff performance and addressed issues.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned work and monitored performance of project personnel.
  • Led a team of 12 employees, ensuring high productivity and excellent customer service
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Ensured compliance with industry regulations and company policies.
  • Developed and implemented strategic plans to achieve company objectives.
  • Directed recruitment, hiring, and training of new staff members.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and hired qualified candidates to fill open positions.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Recruited and trained new employees to meet job requirements.
  • Conducted performance reviews for team members.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Manager

Boost Mobile Store
Big Spring
08.2011 - 01.2013
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed risk by developing and implementing effective risk management strategies.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Directed recruitment, hiring, and training of new staff members.
  • Implemented quality control measures to uphold company standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Developed and implemented strategic plans to achieve company objectives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created monthly reports for senior management summarizing operational performance metrics.

Cashier

Walmart
Big Spring
06.2009 - 03.2011
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Welcomed customers, offering assistance to help find store items.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Collected payments and provided accurate change.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Stocked shelves with merchandise when needed.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Checked personal identifications during alcohol and tobacco sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customers' questions and provided information on store procedures or policies.
  • Followed company security procedures for handling large sums of money.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Greeted customers and answered any questions they had about the store's products and services.

Sales Associate

Bealls Store
07.2008 - 07.2010
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Computed purchases and received and processed cash or credit payment.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled returns and exchanges according to company policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Handled customer complaints in a professional manner.
  • Bagged or packaged purchases and wrapped gifts.
  • Processed credit card transactions quickly and securely.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Greeted customers to determine wants or needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Collected payments and provided accurate change.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Organized stockroom shelves according to size, color or style.
  • Prepared merchandise for purchase or rental.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted customers with product selection, sizing and styling.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers and provided exceptional customer service.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Haskell Highschool
Haskell, TX
05-1995

Registered Medical Assistant - Nursing

Kaplan College
Midland, TX
06-2007

Some College (No Degree) - Nursing

Howard College
Big Spring, TX

Skills

  • Inventory management
  • Team building
  • Performance evaluations
  • Operational efficiency
  • Conflict resolution
  • Communication skill
  • Employee engagement
  • Problem resolution
  • Decisiveness
  • Recovery management
  • Multi-tasking mastery
  • skills
  • Receiving oversight
  • POS systems operations
  • Sales growth
  • Safety protocols
  • Safety protocols
  • Training and development
  • Motivational leadership
  • Retail management
  • Verbal and written communication
  • Performance evaluation
  • Staff management
  • Coaching and mentoring
  • Departmental activities
  • Personnel training and development
  • Leadership

Timeline

Sales Associate

Victoria's Secret & PINK
01.2024 - Current

Department Supervisor

Home Depot
03.2020 - Current

Manager

Sally Beauty Holdings Inc.
06.2014 - 01.2020

Manager

Boost Mobile Store
08.2011 - 01.2013

Cashier

Walmart
06.2009 - 03.2011

Sales Associate

Bealls Store
07.2008 - 07.2010

High School Diploma -

Haskell Highschool

Registered Medical Assistant - Nursing

Kaplan College

Some College (No Degree) - Nursing

Howard College

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Felicia Bustamante Department Supervisor