Felicia Butler
Hattiesburg,MS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operator II
Kohler Energy
Hattiesburg, MS
03.2022 - Current
- Performed routine maintenance on equipment to ensure optimal performance.
- Assisted in the setup of production lines according to customer specifications.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Checked control panel and gauges during equipment operation.
- Learned and followed safety and emergency procedures.
- Set up and operated production machinery according to specific standards and protocols of company.
- Met or exceeded target for on-time customer shipments.
Customer Service Representative
Maximus Federal
Hattiesburg, MS
09.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Clerical Assistant/Warehouse Worker
Channel Control Merchants
Hattiesburg, MS
05.2019 - 03.2021
- Maintained an organized filing system of paper documents.
- Assisted with filing documents and maintaining records.
- Answered phone calls and directed them to the appropriate personnel.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Monitored temperature and humidity levels in warehouse.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Used pallet jacks to move items to and from warehouse locations.
- Packed boxes and stock using organizational guidelines.
Education
Associate of Science - Medical Assisting
Antonelli College - Hattiesburg
Hattiesburg, MS03-2012
Associate of Arts - Foreign Language
Southwest Miami Adult & Community Education Center
Miami, FL05-2004
High School Diploma -
Mccomb High School
Mccomb, MS05-2002
Skills
- Heavy Equipment Operation
- Equipment Operation
- Quality Assurance
- Project Management
- Tool operation
- Safety Compliance
- Warehouse Operations
- Flexible Schedule
- Valid Driver's License
- Problem-Solving
- Data Entry
- Loading and unloading
- Customer Service
- Work Scheduling
- Teamwork and Collaboration
Certification
Registered Medical Assistant March 2012
Languages
Spanish
Elementary
Timeline
Operator II
Kohler Energy
03.2022 - Current
Customer Service Representative
Maximus Federal
09.2021 - 03.2022
Clerical Assistant/Warehouse Worker
Channel Control Merchants
05.2019 - 03.2021
Associate of Science - Medical Assisting
Antonelli College - Hattiesburg
Associate of Arts - Foreign Language
Southwest Miami Adult & Community Education Center
High School Diploma -
Mccomb High School
Registered Medical Assistant March 2012
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