FELICIA BUTLER
Covington,GA
Summary
Motivated and dedicated professional seeking a role that offers growth and future advancement opportunities to showcase skills and capabilities, contributing to more efficient and effective operations. Committed to continuous learning and adapting to new challenges for personal development.
Overview
7
7
years of professional experience
Work History
Warehouse Shipping Manager
American Insulated Glass LLC
09.2022 - 09.2024
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records on racked commercial jobs
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Successfully managed a team of 24 associates, 20 of which were drivers (both CDL and non CDL)
- Ensured shipping protocols and documentation met required regulatory requirements for (DOT/Hazmat) or special handling.
- Managed labor hours and payroll in Paylocity
- Completed quarterly IFTA statements and tracked fuel receipts for all CDL and flatbed trucks
- Scheduled all PM servicing and DOT inspections for a fleet of 23 trucks
- Conducted performance evaluations for direct reports yearly offering constructive feedback and opportunities for growth
- Managed all Customer Pick Up payments (checks/CC) to ensure timely secure payment authorization
- Initiated all 3PL outbound shipments and approved invoices
- Set up and coordinated directly with customers for delivery appointments of commercial rack jobs.
- Acted as a liaison between customers and sales team to rectify problems and offer timely solutions
Inbound Operations Supervisor
Project Verte
04.2021 - 09.2022
- Successfully managed a team of up to 30 associates fostering collaboration, customer focused operations, and driving the team to OTIF.
- Used WMS as the operation system developed and created by Cyber engineers employed at Project Verte
- Maintained open lines of communication with upper management & Seller Services Account Mgrs. to provide regular updates on operational progress, challenges faced by the team, and overages/shortages/damages incurred per shipment
- Managed the flow of inbound deliveries into the facility both domestic and international
- Unloaded trucks, sorted/segregated product to ensure concise receiving
- Checked WMS for appropriate Advanced Shipping Notices for incoming truckloads
- Properly labeled incoming product by SKU, completed receiving process and performed accuracy audit before putaway process
- Strategically allocated associates to assist other departments based on workload demands also providing cross- training opportunities
- Completed Excel, and OS&D reports.
- Tracked and assessed Value Added Services (VAS) for multiple customers
- Approved all hourly associates time as well as PTO in Kronos
- Fast paced E-Commerce facility
- Scheduled OT as workload dictates
Logistics Manager
Verescence (formally known as SGD-NA)
10.2017 - 04.2021
- Managed international and domestic shipments, performed inventories, created deliveries in SAP, verified invoices, trained new carriers, and reduced transportation costs.
- Ensure P.O.’s are created properly created for subcontractors to process external resorting of materials within the FIFO guideline order.
- Managing the flow of all international and domestic customer shipments amongst the three local Verescence facilities.
- Performing semi-annual inventories at two of the three facilities ensuring to maintain a 98% accuracy and all variations are properly adjusted accordingly. Ensuring warehouse maintains weekly cycle counts to assist with accuracy of company inventory.
- Managed the creation of all deliveries in the SAP system for both internal and external deliveries to customers such as Estee Lauder, Revlon, MAST, etc. to ensure cost efficient deliveries are made within timeframe given by Sales Force Team in New York and France.
- Verifying all invoices are paid during NET payment processing allotted time.
- Qualifying, training, and ensuring all new carriers are knowledgeable of all company processes.
- Responsible for assisting in contract negotiations with transportation vendors
- Reduced transportation costs by $250k in 2019
- Responsible for the management of 15 employees.
- Forklift certified.
- Conducted evaluations for direct reports.
Education
Certificate - Supply Chain Mgmt. Principles
Georgia Technical Institute of Technology
Atlanta, GA10.2017
Certificate - Intermediate Microsoft Excel
Georgia Piedmont Tech
Covington, GA06.2015
Certificate - Keyboarding
Dekalb Technical College
Covington, GA05.1995
Diploma -
Newton County High School
Covington, GA05.1993
Skills
- Forklift Certified
- SAP
- Microsoft Excel
- Kuebix
- ADP Employer system functions
- Customer Service
- 20 years Supply Chain Management
- Verbal and written communication
- Interactive communication skills
- Warehouse Operations
- Shipping Documentation
- International shipping
- Safety Regulations
- Shipping coordination
- Logistics Management
- Shipment Receiving
- Customs Compliance
- Invoice Verification
- Shipping procedures
- Order Fulfillment
- Freight Management
- Teamwork and Collaboration
- Problem-solving abilities
- Attention to Detail
- Warehouse Safety
- Multitasking
- Loading and unloading
- Excellent Communication
- Organizational Skills
- Effective Communication
- Decision-Making
- Forklift Operations
- Interpersonal Skills
- Kronos
- Paylocity
Timeline
Warehouse Shipping Manager
American Insulated Glass LLC
09.2022 - 09.2024
Inbound Operations Supervisor
Project Verte
04.2021 - 09.2022
Logistics Manager
Verescence (formally known as SGD-NA)
10.2017 - 04.2021
Certificate - Supply Chain Mgmt. Principles
Georgia Technical Institute of Technology
Certificate - Intermediate Microsoft Excel
Georgia Piedmont Tech
Certificate - Keyboarding
Dekalb Technical College
Diploma -
Newton County High School
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