Felicia Caldwell
Charlotte,NC
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clean Room Technician
Atrium Healthcare
06.2023 - Current
- Maintained clean, neat and organized work area to prevent safety hazards, reducing workplace .
- Utilized label application equipment to label tubes, containers and boxes.
- Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
- Disinfected and sterilized equipment and containers to destroy microorganisms.
- Assisted in the development of new clean room procedures, leading to more streamlined operations.
- Improved production efficiency by maintaining strict adherence to clean room protocols and procedures.
- Participated in cross-training programs to expand knowledge base and enhance versatility as a Clean Room Operator.
- Completed forms and equipment logs to distribute to appropriate personnel.
- Assisted in training new Clean Room Operators, sharing best practices for efficient work performance and strict adherence to protocols.
Senior Billing Specialist
XPO Logistics
12.2020 - Current
- Send invoices and account updates to clients
- Perform customer account research with the ability to analyze and resolve payment related issues
- Processing customer credits
- Keep an accurate record of client accounts and outstanding balances
- Receive, sort, and track incoming payments
- Validate debit accounts to ensure the credibility of payments
- Issue receipts for received payments
- Followed established procedures to enter and process data correctly.
- Streamlined interdepartmental collaboration on complex projects, ensuring seamless coordination during critical stages of application assessments and approvals.
- Answering general questions regarding account status
- Monitor Aging Report to identify unapplied payments and credits
- Work on special projects when assigned by management.
- Assisted in the development and implementation of billing policies, ensuring compliance with industry standards and regulations.
- Increased team productivity by delegating tasks effectively based on individual strengths and workload capacity.
- Collaborated with sales and finance teams to ensure accurate billing information and timely invoicing for clients.
- Enhanced customer satisfaction by addressing billing inquiries professionally and providing effective solutions.
- Contributed to process improvements within the department by actively participating in brainstorming sessions, offering suggestions, and implementing approved changes.
- Streamlined billing processes by implementing new software and procedures, reducing errors and increasing efficiency.
- Conducted thorough audits of client accounts to identify discrepancies, enabling prompt resolution of any issues.
- Reduced late payments by consistently following up with customers and ensuring timely communication of invoice details.
- Maintained detailed records of all transactions, ensuring accuracy in financial reporting and compliance with relevant regulations.
- Participated in regular training sessions, staying up-to-date with the latest industry trends, tools, and best practices, ultimately enhancing job performance.
- Improved cash flow for the company by promptly resolving outstanding invoices and accounts receivable issues.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Developed customized reports for management, providing valuable insights into billing trends and areas for improvement.
- Proactively identified potential billing issues by regularly reviewing contract terms and conditions for accuracy and consistency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Optimized resource allocation by prioritizing high-impact projects requiring urgent attention in the approval process.
Logistics Coordinator
Bonded Logistics
12.2019 - 09.2020
- Processed and entered all customer orders into database and provided proactive customer service for all accounts
- Reported customer feedback to management, including any signs of customer dissatisfaction
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Kept meticulous records of all customer shipping requirements in case the logs needed to be reviewed
- Maintained personnel records and issued notifications of internal opportunities to support human resources
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Handled incoming and outgoing correspondence, including faxes, phone and email.
Specimen Accessioner
Lenco Diagnostic Laboratories Inc.
02.2016 - 11.2019
- Receive and open specimen bags
- Enter inventory, patient demographics, and test codes into computer system
- Prepare specimens for laboratory testing and analysis
- Ensure specimens and requisitions are correctly labeled
- Validate requisitions against specimens before scanning into the system.
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Optimized workflow efficiency through regular review and updating of procedure manuals as required based on current best practices or regulatory guidelines.
- Ensured accurate test results by meticulously verifying patient information and test orders.
- Upheld high-quality service levels by promptly addressing any concerns raised during internal or external audits related to specimen handling processes.
Logistics Coordinator
Freezpak Logistic
09.2014 - 10.2019
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Warehouse Picker
Amazon
06.2012 - 02.2014
- Enforced the on-time shipment of products to create exceptional customer experiences
- Picked up incoming stock and delivered materials to designated locations
- Tracked time spent on assignments each day for productivity reporting
- Maintained accurate stock records and schedules
- Picked products for specific routes according to pick sheets.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Office Cleaner
Managed by Q
05.2008 - 11.2011
- Prepared and cleaned construction sites by removing debris
- Maintained positive relationships with all customers
- Performed routine preventive maintenance to ensure that building systems operated efficiently
- Kept site work safe and in line with budget, schedule and applicable building codes
- Sprayed walls with waterproof compound
- Thoroughly cleaned windows and wiped down all metal fixtures to prevent rusting
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
New Hampshire, NY 06.2025
Associate in Office Technology -
Long Island Business Institute
Flushing, NY01.2016
Skills
- Logistics
- Shipping
- Dispatch
- Supply Chain
- Customer Service
- Shipping Receiving
- Import Export
- International
- 3PL
- Order Entry
- Order Fulfillment
- Order Picking
- Packaging
- Computer Networking
- Process Improvement
- SAP
- Laboratory Experience
- English
- Typing
- Shipping & receiving
- Microsoft Office
- Microsoft Excel proficiency
- Inventory Control
- Manufacturing
- Transcription
- Warehouse experience
- Oracle
- Oracle Transportation Management
- Accounting
- Cleanroom Protocol Expertise
- Mastery of PowerPoint
Certification
Driver's License
- Certified Managed Transportation Operation IC PLan, RXO Logistic .
- Certified Freight Audit Bill Pay , RXO
- BloodbronePathogen Training - 11 hours
Assessments
- Analyzing data, Proficient, 04/01/20
- Customer service, Proficient, 02/01/21
Timeline
Clean Room Technician
Atrium Healthcare
06.2023 - Current
Senior Billing Specialist
XPO Logistics
12.2020 - Current
Logistics Coordinator
Bonded Logistics
12.2019 - 09.2020
Specimen Accessioner
Lenco Diagnostic Laboratories Inc.
02.2016 - 11.2019
Logistics Coordinator
Freezpak Logistic
09.2014 - 10.2019
Warehouse Picker
Amazon
06.2012 - 02.2014
Office Cleaner
Managed by Q
05.2008 - 11.2011
Bachelor of Science - Operations Management
Southern New Hampshire University
Associate in Office Technology -
Long Island Business Institute
Driver's License
- Certified Managed Transportation Operation IC PLan, RXO Logistic .
- Certified Freight Audit Bill Pay , RXO
- BloodbronePathogen Training - 11 hours
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