Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
References
Timeline
Generic

Felicia Caldwell

Charlotte,NC

Summary

Highly motivated and detail-oriented logistics professional with expertise in billing accuracy, supply chain coordination, and data analysis. Proven ability to manage complex logistics projects, negotiate contracts, and identify cost-saving opportunities. Strong communication and problem-solving skills ensure smooth operations and efficient customer service. Highly skilled Senior Billing Specialist with broad experience in managing billing processes, client account balances, and financial discrepancies. Strong abilities in streamlining billing operations for efficiency and accuracy, reinforced by a knack for developing impactful strategies to improve revenue cycle management. Proven leadership skills and adept at fostering strong relationships with clients and team members alike, contributing positively to team morale and customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Billing Specialist

RXO
Charlotte, NC
07.2019 - Current
  • Send invoices and account updates to clients
  • Perform customer account research with the ability to analyze and resolve payment related issues
  • Processing customer credits
  • Keep an accurate record of client accounts and outstanding balances
  • Receive, sort, and track incoming payments
  • Validate debit accounts to ensure the credibility of payments
  • Issue receipts for received payments
  • Invoice review and approval
  • Communication
  • Data entry
  • Answering general questions regarding account status
  • Monitor Aging Report to identify unapplied payments and credits
  • Work on special projects when assigned by management
  • Monitoring fails for timely clean up.

Logistics Coordinator

Bonded Logistics
Charlotte, NC
12.2017 - 06.2019
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts
  • Reported customer feedback to management, including any signs of customer dissatisfaction
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
  • Kept meticulous records of all customer shipping requirements in case the logs needed to be reviewed
  • Maintained personnel records and issued notifications of internal opportunities to support human resources
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Handled incoming and outgoing correspondence, including faxes, phone and email
  • Create bill of landing for external an internal.

Senior Logistics Analyst

FreezPak Logistics
Clifton, NJ
09.2015 - 08.2018
  • Review logistics processes and procedures, and develop, evaluate, and revise logistics policies, plans, and procedures
  • Oversee warehouses to ensure that products are received, stored, and shipped safely and efficiently
  • Monitor service providers and facilitate effective communication within the supply chain.

Supervisor Office Cleaner

Managed by Q
New York, NY
05.2008 - 11.2015
  • Prepared and cleaned construction sites by removing debris
  • Maintained positive relationships with all customers
  • Performed routine preventive maintenance to ensure that building systems operated efficiently
  • Kept site work safe and in line with budget, schedule and applicable building codes
  • Sprayed walls with waterproof compound
  • Thoroughly cleaned windows and wiped down all metal fixtures to prevent rusting
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.

Specimen Accessioner

Lenco Diagnostic Laboratories Inc.
Brooklyn, NY
02.2012 - 09.2015
  • Receive and open specimen bags
  • Enter inventory, patient demographics, and test codes into computer system
  • Prepare specimens for laboratory testing and analysis
  • Ensure specimens and requisitions are correctly labeled
  • Validate requisitions against specimens before scanning into the system.

Environmental Services

Atrium Health
Concord, NC
Current
  • Clean and sanitize patient rooms, clinical areas and common spaces
  • Use chemicals and supplies to disinfect and sterilize frequently touched surfaces
  • Changing linens
  • Cleaning and stocking restrooms
  • Cleaning floors
  • Empties trash receptacles
  • Operate various types of cleaning equipment.

Education

Bachelor's degree - Operations

Southern New Hampshire University
05-2025

Associate - Office Technology

Long Island Business Institute
01.2016

High school diploma or GED -

Skills

  • Continuous Process Improvement
  • Supply Chain
  • Accounts receivable expertise
  • Shipping Receiving
  • Import Export
  • International
  • 3PL
  • Claims Processing
  • Computer Networking
  • Process Improvement
  • SAP
  • Laboratory Experience
  • Payment posting
  • Contract Preparation
  • Procedure Development
  • Billing dispute resolution
  • Manufacturing
  • Audit Procedures
  • Research and due diligence
  • Transcription
  • Oracle Transportation Management (4 years)
  • Freight Experience
  • Invoicing proficiency
  • Environmental Services
  • Procurement
  • Leadership
  • Clerical experience
  • Jira
  • Purchasing
  • Project scheduling

Certification

Driver's License

Assessments

  • Customer service, Proficient, 02/01/21
  • Analyzing data, Proficient, 04/01/20
  • Scheduling, Proficient, 01/01/22
  • Warehouse safety, Proficient, 09/01/22
  • Working with MS Word documents, Completed, 03/01/22
  • Customer service, Completed, 11/01/19
  • Cleaner fit, Proficient, 03/01/23
  • Attention to detail, Completed, 01/01/22

Personal Information

Willing To Relocate: Anywhere

References

References available upon request.

Timeline

Environmental Services

Atrium Health
Current

Senior Billing Specialist

RXO
07.2019 - Current

Logistics Coordinator

Bonded Logistics
12.2017 - 06.2019

Senior Logistics Analyst

FreezPak Logistics
09.2015 - 08.2018

Specimen Accessioner

Lenco Diagnostic Laboratories Inc.
02.2012 - 09.2015

Supervisor Office Cleaner

Managed by Q
05.2008 - 11.2015

Bachelor's degree - Operations

Southern New Hampshire University

Associate - Office Technology

Long Island Business Institute

High school diploma or GED -

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