Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Campbell

Philadelphia,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

Overview

12
12
years of professional experience

Work History

Business Manager

True United Church
03.2011 - Current
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions
  • Interacted well with customers to build connections and nurture relationships
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Directed and managed events for 50-1000 persons
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
  • Conducted inspections of facility grounds, external structure, systems and equipment
  • Monitored electricity, gas and water systems for proper function to minimize costs

Business Development Executive

True United CDC
09.2014 - 03.2020
  • Hiring and termination
  • Maintained accurate accounting of tuition and operating reports
  • Maintained high-quality child care standards based on developmentally appropriate practices
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards
  • Passionate about learning and committed to continual improvement
  • Controlled costs to keep business operating within budget and increase profits
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers

Service Associate

Ann’s Choice
11.2011 - 09.2014
  • Pleasantly greeted consumers and asked open-ended questions to better determine needs
  • Eagerly and cheerfully assist consumers and staff with meals
  • Effectively communicate with management, chefs and service staff in order to provide accurate answers and solutions to consumers' concerns, inquiries and complaints
  • Maintain complete knowledge of and comply with all departmental policies, procedures and standards
  • Maintain and strictly abide by state sanitation/health regulations and hotel requirements
  • Boosted consumers loyalty and improved implementation of solutions by personalizing interactions

Education

Bachelor of Science (BS) - Business Administrations

Penn State University

Skills

  • Operational Leadership
  • Staff Training
  • Presentation Skills
  • Performance Monitoring and Evaluation
  • Organizational Structuring
  • Negotiation
  • Continuous Quality Improvement (CQI)
  • Analytical Thinking
  • Data Confidentiality
  • Financial Management
  • Decision-Making Capabilities
  • Excellent Written and Oral Communication

Timeline

Business Development Executive

True United CDC
09.2014 - 03.2020

Service Associate

Ann’s Choice
11.2011 - 09.2014

Business Manager

True United Church
03.2011 - Current

Bachelor of Science (BS) - Business Administrations

Penn State University

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Felicia Campbell