Felicia Campbell
St Louis,MO
Summary
Dynamic professional with a proven track record in customer relations and small business operations from owning a restaurant along with managing a orthodontic practice . Skilled in relationship building and inventory control, I enhanced customer satisfaction and retention through efficient processes and exceptional service. Recognized for mentoring teams and driving performance, I fostered a collaborative workplace culture.
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Owner/Manager
Dairy Queen Restaurant
04.2018 - 09.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Orthodontic Assistant/Office Manager
Nikodem Orthodontocs
09.2007 - 08.2014
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Enhanced team collaboration by actively participating in staff meetings and sharing insights on patient care improvements.
- Maintained strict compliance with infection control protocols, contributing to safe clinic environment for patients and staff.
- Streamlined inventory management process, ensuring availability of necessary treatment supplies without overstocking.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
M.D. - Orthodontic Assisting
Missouri College
St Louis, MO09-2007
High School Diploma -
Lindbergh Highschool
St Louis, MO09-2005
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations oversight
- Customer retention
- Records organization and management
- Inventory control
- Quality assurance
- Scheduling
- Customer service management
- Attention to detail
Timeline
Owner/Manager
Dairy Queen Restaurant
04.2018 - 09.2024
Orthodontic Assistant/Office Manager
Nikodem Orthodontocs
09.2007 - 08.2014
M.D. - Orthodontic Assisting
Missouri College
High School Diploma -
Lindbergh Highschool
Similar Profiles
Victor RamirezVictor Ramirez
Crew Member at Dairy Queen RestaurantCrew Member at Dairy Queen Restaurant
Nolan CoyNolan Coy
Crew Member at Dairy Queen RestaurantCrew Member at Dairy Queen Restaurant
Faviola CabreraFaviola Cabrera
Sales Associate at Dairy Queen RestaurantSales Associate at Dairy Queen Restaurant