Felicia Carmona

Highly experienced and organized professional with extensive industry knowledge and expertise. Demonstrated proficiency in telephone reception, reception management, departmental support, customer relations, and communications. Skilled in handling customer inquiries and information updates, engaging customers, setting appointments, and managing cash drawers. Committed to maintaining confidentiality and ensuring data protection while organizing and categorizing data. Experienced in inbound and outbound calling, assisting with ICD-10 coding, referrals, insurance eligibility, data entry, medical records, and adhering to HIPAA laws. Proficient in vital signs monitoring, medication dispensing, and counting. Capable of handling triages, trauma situations, administering injections, performing ear lavages, and POCS procedures. Additionally experienced in conducting drug and alcohol testing, DMV, and sports physicals.