Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Carter

Riviera Beach,Fl

Summary

  • Proven Customer Service Representative at Publix, adept in complaint handling and data entry, enhanced customer loyalty through empathetic resolution of conflicts. Skilled in active listening and critical thinking, I efficiently managed escalated calls, significantly improving resolution satisfaction. My approach to staff training ensures a professional and effective customer service team.

Overview

2025
2025
years of professional experience

Work History

Volunteer

Jay’s Ministry
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Customer Service Representative

Publix
03.2014 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

William T Dwyer
Jupiter, FL
2014

Accounting

Palm Beach State College
Lake Worth, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint handling
  • Staff training

Timeline

Customer Service Representative

Publix
03.2014 - Current

Volunteer

Jay’s Ministry

William T Dwyer

Accounting

Palm Beach State College

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Felicia Carter