FELICIA CASTILLO
South Bend,IN
Summary
Experienced and certified Nurse Assistant with a strong background in supporting healthcare teams and ensuring seamless unit operations. Proven ability to efficiently manage administrative tasks and maintain accurate patient records. Effective communication and time management skills contribute to enhanced team coordination and workflow. State-certified Nursing Assistant with senior-level experience in healthcare settings. Observant and reliable with a compassionate bedside manner and excellent time-management skills to meet patient needs in high-volume care facilities. Proficient in providing mobility and personal hygiene support.
Overview
16
16
years of professional experience
Work History
Unit Assistant
Memorial Hospital
09.2022 - Current
- Managed and maintained patient records, ensuring accuracy and confidentiality
- Coordinated with healthcare providers to ensure smooth flow of patient care
- Answered phone calls and addressed inquiries from patients, families, and staff members
- Assisted in the admission and discharge processes of patients
- Maintained inventory of office supplies and placed orders as needed
- Prepared documents such as medical reports, correspondence, and forms
- Collaborated with other departments to facilitate effective communication within the healthcare facility
- Followed established protocols for handling sensitive information in compliance with HIPAA regulations
- Performed data entry tasks to update patient demographics and insurance information
- Ensured cleanliness and regulatory compliance within the unit by adhering to sanitation guidelines and protocols.
- Provided compassionate support to patients experiencing distress or anxiety related to their medical conditions or treatments.
- Supported nursing staff during emergencies by quickly responding to calls for assistance and performing required tasks.
- Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
CNA
Creekside Village
11.2017 - 10.2023
- Assisted patients with daily living activities, promoting independence and dignity
- Ensured prompt response to call lights, addressing patient needs in a timely manner
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates
- Supported needs of 10 + residents under long-term care
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Transported patients between rooms and appointments or testing locations
- Documented patient information and care activities in electronic health record
Patient Care Nursing Assistant
Memorial Hospital
05.2014 - 10.2017
- Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery
- Streamlined nursing team communication by maintaining accurate and up-to-date patient records, ensuring timely response to changes in condition
- Increased efficiency in patient care with proficient use of electronic health record systems for documentation and information retrieval
- Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort
- Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care
- Ensured continuity of care through effective shift handover by sharing vital information about patients' status with incoming nursing personnel
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Transported patients between rooms and appointments or testing locations
- Helped patients complete range of motion exercises to prevent loss of function during care
CNA
Unity Hospital
06.2011 - 02.2014
- Enhanced patient satisfaction by providing compassionate and attentive care
- Reduced patient stress levels through effective communication and active listening skills
- Assisted patients with daily living activities, promoting independence and dignity
- Ensured prompt response to call lights, addressing patient needs in a timely manner
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques
- Provided emotional support for patients during challenging times, fostering a positive healing environment
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions
- Checked patient vitals such as temperature, blood pressure, and oxygen levels
- Increased efficiency in daily operations by organizing supplies inventory and restocking as needed
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary
- Performed bladder scans, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients
CNA
Trailpoint Village
02.2009 - 06.2011
- Assisted patients with daily living activities, promoting independence and dignity
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques
- Ensured prompt response to call lights, addressing patient needs in a timely manner
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Documented patient information and care activities in electronic health record
Education
Nurse Aide Certificate - CNA Training
Michiana Healthcare Training
11-2008
GED -
Bendix Adult High School
South Bend, IN02-2008
Skills
- Knowledge of medical terms
- Patient care expertise
- Medical Terminology
- Data entry proficiency
- Document Management
- Patient care delivery
- Calendar Management
- Patient assistance
Timeline
Unit Assistant
Memorial Hospital
09.2022 - Current
CNA
Creekside Village
11.2017 - 10.2023
Patient Care Nursing Assistant
Memorial Hospital
05.2014 - 10.2017
CNA
Unity Hospital
06.2011 - 02.2014
CNA
Trailpoint Village
02.2009 - 06.2011
Nurse Aide Certificate - CNA Training
Michiana Healthcare Training
GED -
Bendix Adult High School
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