Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Felicia Castillo

Taos

Summary

Dynamic leader with a proven track record at Speedway Gas Station, enhancing customer satisfaction and team productivity through effective time management and strategic decision-making. Skilled in collaborative team management and customer engagement, I excel in fostering high-performance environments. Achievements include optimizing inventory and implementing feedback mechanisms to drive strategic improvements.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Speedway Gas Station
05.2021 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Established team priorities, maintained schedules and monitored performance.

Home Care Aide

AAA Home Health Care
05.2019 - 11.2020
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced patient comfort by providing attentive and personalized home care services.

Shift Leader

Sonics Drive In
05.2014 - 05.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.

Education

GED -

UNM Los Alamos
Los Alamos, NM
05-2005

Skills

  • Customer Engagement
  • Collaborative Team Management
  • Effective Time Management
  • Strategic Decision-Making
  • Verbal and written communication
  • Task delegation
  • Documentation and reporting
  • Shift scheduling
  • Sales techniques
  • Clear communication
  • Employee onboarding

Certification

  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • ServSafe Food Handler Certification - National Restaurant Association.

Languages

Spanish
Limited Working

Timeline

Manager

Speedway Gas Station
05.2021 - 01.2025

Home Care Aide

AAA Home Health Care
05.2019 - 11.2020

Shift Leader

Sonics Drive In
05.2014 - 05.2019

GED -

UNM Los Alamos

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Felicia Castillo