Felicia Cauley
Semmes
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Office Manager
U-J Chevrolet Co., Inc.
04.1997 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
Education
Associates - Computer Accounting
Southeast College of Technology
Mobile, ALSkills
- Office administration
- Customer service
- Data entry
- Team building
- Interdepartmental communication
- Report generation
- Confidential information handling
- Office management
- Billing
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Documentation and control
- Workflow optimization
- Financial accounting
- Report preparation
- Computer skills
- MS office
- Professional and courteous
- Workflow planning
Timeline
Office Manager
U-J Chevrolet Co., Inc.
04.1997 - Current
Associates - Computer Accounting
Southeast College of Technology
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