Hi, I’m
Felicia Chavarria
Sacramento,California
Summary
Accomplished leader with a proven track record at large private and public organizations, adept in strategic planning and staff development. Excelled in fostering inclusive environments and enhancing training solutions, achieving significant operational improvements. Skilled in financial management and mentoring, transforming challenges into results, while driving employee growth and workforce excellence.
Overview
17
years of professional experience
Work History
Sacramento Municipal Utility District
Professional Development & Learning Supervisor
11.2016 - Current
Job overview
- Manage all daily training operations for over 400 Customer and Community Services staff.
- Apply strong leadership talent and problem-solving skills to maintain team efficiency and organize workflows.
- Help meet changing demands by recommending improvements to business systems or procedures.
- Lead and coach a diverse team in an inclusive work environment.
- Manage multiple training initiatives – including skill gap analysis, curriculum development, creating eLearning, instructor-led training delivery, and all levels of evaluation.
- Help to foster a positive and inclusive culture for employees.
- Oversee the development of strategic and operational plans to drive business performance.
- Design specialized training programs to strengthen employee knowledge and support operational enhancements.
- Monitor employee performance and provide coaching and guidance to address areas of concern, ensuring employee success.
- Engage with stakeholders to assess current and future training needs.
- Influence peers and leaders by incorporating inclusion, equity, and belonging into staff development programs.
- Prepare communications for Senior Management, including executive reports, presentations, and Board Memos.
- Lead process improvement activities (process, value, and customer journey mapping).
- Expanded cross-functional organizational capacity by collaborating across departments on priority training needs to meet common goals related to regulatory requirements.
State of California
Data Processing Manager II
11.2015 - 11.2016
Job overview
- Supervised day-to-day operations in a California regulatory agency.
- Developed and fostered ongoing trusted relationships with senior government leaders.
- Measured performance of local and state government customer account leads.
- Encouraged team building; facilitated cross-training and workforce/succession planning, promoted continuous improvement of processes, implemented motivation techniques, and created a positive climate for change.
- Streamlined the procurement process for government offices utilizing change management principles, resulting in 50% time savings.
- Monitored and oversaw new application training in a large cross-functional organization.
- Monitored budget expenditures.
State of California
Technical Skills Analyst & Sr. Communications Lead
10.2013 - 11.2015
Job overview
- Successfully led multiple projects for the Information Technology Services Branch of CalPERS involving training, communications strategies & implementation tactics.
- Created training and development plans and programs in a large cross-functional organization.
- Collaborated with IT staff and senior management on business planning and strategic goal planning to ensure equitable leadership practices.
- Managed informal mentoring and workforce investment program to improve DEIB.
- Evaluated vendor training programs by partnering with executives to assess IT training needs.
- Utilized a database for tracking training completion to ensure regulatory compliance.
- Established and tracked training program budget to ensure funding was properly allocated.
State of California
Managing Business Consultant
02.2011 - 10.2013
Job overview
- Training Consultant responsible for professional development of state and county staff.
- Collaborated to develop and socialize goals of the State of California's Child Support program with stakeholders.
- Analyzed statewide processes and procedures, best practices, and employee roles to advise management of recommended improvements.
- Performed complex, analytical work associated with design, and ongoing maintenance of the child support enforcement system to create, deliver, and evaluate a robust training program for state staff.
- Utilized various technical documents such as policies, procedures, standards, regulations, technical reports, system design documents, and contracts to create training content for various state employees.
- Developed business plans and operational strategies for new technology solutions.
Solutions West Consulting
Technical Training Manager
01.2008 - 07.2010
Job overview
- Manager of 30+ professional trainers responsible for the successful delivery of multiple training programs for local government agencies located across California.
- Led a professionally and culturally diverse team of over 30 employees in multiple locations.
- Developed strong professional relationships with local and state government leaders to help guide them through a large technology change management effort.
- Provided end-user training at remote sites for the Child Support Enforcement & C-IV State of California projects.
- Assessed performance of training programs through evaluations and analysis.
- Managed last-minute software customizations for inclusion in go-live training materials.
- Recruited, trained, evaluated, and retained engaged employees.
- Created a positive experience by providing robust onboarding for new team members.
- Collaborated with executive managers to analyze business needs and develop sustainable solutions.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Presented business solutions to local government agency leaders.
Education
University of Arizona Global Campus, Chandler, AZ
Master of Arts from Human Resources Management
12.2025
Ashford University, San Diego, CA
Bachelor of Arts from Business Leadership
06.2020
University Overview
- 3.96 GPA
- summa cum laude graduate
- Relevant Coursework: leadership, organizational management & business administration
Skills
- Strategic planning
- Staff development
- Leadership development
- Training solutions development
- Adult learning expertise
- Training oversight
- Workforce planning
- Needs assessment
Availability
See my work availability
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Available
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CulturePaid sick leave401k matchHealthcare benefitsFlexible work hoursPersonal development programsTimeline
Professional Development & Learning Supervisor
Sacramento Municipal Utility District
11.2016 - Current
Data Processing Manager II
State of California
11.2015 - 11.2016
Technical Skills Analyst & Sr. Communications Lead
State of California
10.2013 - 11.2015
Managing Business Consultant
State of California
02.2011 - 10.2013
Technical Training Manager
Solutions West Consulting
01.2008 - 07.2010
University of Arizona Global Campus
Master of Arts from Human Resources Management
Ashford University
Bachelor of Arts from Business Leadership
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