Felicia Chrisman
Friendswood,TX
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
11
11
years of professional experience
Work History
Store Manager
Texas Direct Auto
League City, Texas
03.2014 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding business process.
- Scheduled drop off and delivery of units in a timely manner
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
Document Specialist
Texas Direct Auto
Stafford, TX
07.2011 - 03.2014
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Utilized [Software] to prepare documents for finalization of process.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Created project control documentation to support needs of important projects.
Education
GED -
Alvin Community College
Alvin, TX04.2011
Skills
- Finance and Accounting Oversight
- Employee Training
- Customer Service
- Supply Ordering
- Department Oversight
- Verbal and Written Communication
- Policy Development and Enforcement
- Inventory Management
- Staff Supervision
- Customer Relations
- Leadership
- Documentation
Timeline
Store Manager
Texas Direct Auto
03.2014 - Current
Document Specialist
Texas Direct Auto
07.2011 - 03.2014
GED -
Alvin Community College
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