Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Clark

Roseburg,OR

Summary

Proactive job seeker with a strong background in compassionate communication, employee training, and administrative support, ensuring a welcoming and efficient environment.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Pacific Clinics
10.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.


DANCE STUDIO OWNER

Dance It Up Performing Arts
03.2020 - Current
  • Implemented effective staff management practices such as performance evaluations, conflict resolution techniques and team-building exercises
  • Built a strong online presence through social media, website updates and email marketing campaigns to attract new clients and keep current ones informed about upcoming events or promotions
  • Organized successful recitals
  • Created a welcoming atmosphere for students by fostering an inclusive culture that values diversity in both staff members and clientele
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Managed finances effectively, including budgeting, expense tracking, and reporting to ensure profitability and long-term sustainability

LEAD INTAKE SPECIALIST & ADMINISTRATIVE ASSISTANT

Catholic Charities of the East Bay
09.2018 - 07.2020
  • Completed intake assessment forms and assigned them to a housing case manager
  • Performed research to collect and record homelessness data
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress
  • Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure
  • Trained and supervised new intake staff to deliver high-quality client care
  • Supported office staff and operational requirements with administrative tasks
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail

DANCE INSTRUCTOR

Sacred Hearts Academy
07.2016 - 05.2018
  • Created and developed lesson plans to meet students' academic needs
  • Planned routines for recitals and performances
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues
  • Participated in department meetings to provide input to colleagues about student achievement and improvement

Education

Bachelor of Arts - Communications

Saint Mary's College of California
Moraga, CA
05.2015

Bachelor of Arts - Dance

Saint Mary's College of California
Moraga, CA
05.2015

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Employee Training
  • Project Management
  • Social Media Marketing
  • Bookkeeping
  • Data Entry
  • Intake Assessment
  • Compassionate communication
  • Crisis Intervention

Timeline

Administrative Assistant

Pacific Clinics
10.2024 - Current

DANCE STUDIO OWNER

Dance It Up Performing Arts
03.2020 - Current

LEAD INTAKE SPECIALIST & ADMINISTRATIVE ASSISTANT

Catholic Charities of the East Bay
09.2018 - 07.2020

DANCE INSTRUCTOR

Sacred Hearts Academy
07.2016 - 05.2018

Bachelor of Arts - Dance

Saint Mary's College of California

Bachelor of Arts - Communications

Saint Mary's College of California

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Felicia Clark