Felicia Clark
Roseburg,OR
Summary
Proactive job seeker with a strong background in compassionate communication, employee training, and administrative support, ensuring a welcoming and efficient environment.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Pacific Clinics
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
DANCE STUDIO OWNER
Dance It Up Performing Arts
03.2020 - Current
- Implemented effective staff management practices such as performance evaluations, conflict resolution techniques and team-building exercises
- Built a strong online presence through social media, website updates and email marketing campaigns to attract new clients and keep current ones informed about upcoming events or promotions
- Organized successful recitals
- Created a welcoming atmosphere for students by fostering an inclusive culture that values diversity in both staff members and clientele
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Managed finances effectively, including budgeting, expense tracking, and reporting to ensure profitability and long-term sustainability
LEAD INTAKE SPECIALIST & ADMINISTRATIVE ASSISTANT
Catholic Charities of the East Bay
09.2018 - 07.2020
- Completed intake assessment forms and assigned them to a housing case manager
- Performed research to collect and record homelessness data
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure
- Trained and supervised new intake staff to deliver high-quality client care
- Supported office staff and operational requirements with administrative tasks
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
DANCE INSTRUCTOR
Sacred Hearts Academy
07.2016 - 05.2018
- Created and developed lesson plans to meet students' academic needs
- Planned routines for recitals and performances
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues
- Participated in department meetings to provide input to colleagues about student achievement and improvement
Education
Bachelor of Arts - Communications
Saint Mary's College of California
Moraga, CA05.2015
Bachelor of Arts - Dance
Saint Mary's College of California
Moraga, CA05.2015
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Employee Training
- Project Management
- Social Media Marketing
- Bookkeeping
- Data Entry
- Intake Assessment
- Compassionate communication
- Crisis Intervention
Timeline
Administrative Assistant
Pacific Clinics
10.2024 - Current
DANCE STUDIO OWNER
Dance It Up Performing Arts
03.2020 - Current
LEAD INTAKE SPECIALIST & ADMINISTRATIVE ASSISTANT
Catholic Charities of the East Bay
09.2018 - 07.2020
DANCE INSTRUCTOR
Sacred Hearts Academy
07.2016 - 05.2018
Bachelor of Arts - Dance
Saint Mary's College of California
Bachelor of Arts - Communications
Saint Mary's College of California